Test connectivity report
About the connectivity report
The connectivity report offers on-device troubleshooting and assists in determining the overall health of the device and its network connection. The report includes tests for:
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Internet access
Checks that the device has consistent access to the internet
A failure may indicate problems your Internet service provider (ISP) or your router
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Local Network Access
Verifies the device has a valid IP address and can access other resources on the network, like printers
A failure may indicate issues with your network cable, wireless network, or router
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Access to Square services
Verifies the device can contact Square in the cloud
A failure may indicate DNS or firewall issues
You can also verify the status of Square services at issquareup.com
Before you begin
To run a connectivity report, you will need a compatible device running the latest version of the Square Point of Sale app.
Run a connectivity report
From the navigation bar, tap ≡ More, then tap Settings.
Tap Hardware > Test connectivity.
Once run, the report will provide a status report that can be shared with your IT department or Square Support teams for further assistance if needed.
Next steps
Review the following Support Centre articles for more information about troubleshooting Square hardware: