Seating Status with Square for Restaurants and OpenTable
Improve your server workflows, create automated cheques and keep track of table progress with OpenTable with Square for Restaurants. Help your staff stay informed of:
which tables are empty
when a table is seated,
how long a table has been seated, and
whether a table has been seated but not waited on.
Seated Status with OpenTable
Before getting started, confirm your Square for Restaurants Plus account is connected with your existing OpenTable account. Review syncing requirements and learn more about OpenTable and Square for Restaurants.
When you enable this setting, reservations from OpenTable will automatically create a new ticket for each table when a diner is seated. The timestamp for the tickets starts at 0:00 to indicate when the table is seated and the timer will continue to increment as orders are placed.
To view or edit the automated bill setting:
Sign in to Square Dashboard and go to Settings > Restaurant settings > Service settings.
The setting Seated status is on by default. Toggle off to prevent bill creation from the reservation platform.
When automated bills are enabled, your ‘time since bill opened’ reporting will include the time from when a guest is seated to when the bill is paid.
Colour-coded tables
When you view your floor plan on Square for Restaurants POS, tables are colour-coded for quick reference.
Purple tables indicate diners who have booked a reservation through OpenTable and have been seated.
Void Bills
If a guest needs to leave, you can void the bill on the POS. From the Cheques screen, tap the table requiring a voided bill or swipe left to void the whole table.