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COVID Reopening Guide

We’re all facing unique challenges right now as businesses are permitted to begin reopening following COVID closures. For business owners across Australia, we want to offer support and help in the ways we can.

This page will serve as a resource for common questions and issues you may face as you get ready to reopen your business. 

Important COVID-19 Resources for Sellers

First, make sure that you review our COVID-19 Resources for Sellers. This page will walk you through safe options for payment processing, suggestions for prioritising your team’s health and much more.

Account and Hardware Setup

Due to Australian lockdowns, it may have been a while since you last accessed your Square software or hardware. If you’re getting prepared to reopen, we recommend you take the time to make sure that your Square account and products are correctly set up, active and updated.

Review our resources below to make sure you have the smoothest reopening possible:

  1. Is your Square account active? You can check the Notification Centre in your online Square Dashboard to make sure there are no pending actions required on your account.

  2. Is your Square POS app up to date? Check that your Square Point of Sale app is up to date. If you’re running an older version of the Square app, this can cause potential problems when you try to connect your Square Reader or other hardware and take payments. You should also ensure that the Operating System of your device is up to date. Check how to update Apple devices and Android devices.

  3. Is your hardware ready to go? Check out our Square Register Guide, Square Terminal Guide and Square Stand Guide to cover all of your setup and troubleshooting basics. You can also review these reader troubleshooting tips if you’re having trouble pairing your Square Reader to your device.

  4. Can you take contactless payments? Encourage contactless payments where possible. Square Reader, Square Terminal and Square Register accept contactless tap-and-go payments, allowing customers to complete their purchase without needing to enter a PIN to finish a transaction. The current contactless limit in Australia for Visa, Mastercard and AMEX is $200 AUD in line with our payment networks.

Products and Feature Updates

Square has many products that you can utilise to make sure you reopen in a safe manner.

Self-Serve Ordering and QR Codes

Self-serve ordering offers a safe, contactless dine-in experience that’s quick and easy to use. Instead of browsing a paper menu and placing orders with a staff member, customers use their mobile phones to scan a QR code at their table or any designated area you want them to order from. Set up a self-serve QR code ordering system with Square Online.

Protective Products to Help You Take Payments During COVID-19

Square has turned to our manufacturing and supplier partners and researched various third-party products that can help you accept payments or prepare your business to reopen. 

Support and Help Resources

As we work through this together, we encourage you to ask questions, voice your concerns, and provide feedback to Square on the resources you need. The Square Seller Community serves as your forum for these conversations, directly with Square and other Square sellers like yourself. We’ve also created a resource hub to help bring attention to additional tools that are at your disposal. Our Support Centre will continue to provide useful information, as well as instructions regarding different Square products.

For additional information on how to prepare your business during COVID-19, please visit the Australian Government business.gov.au website.

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