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Square for Retail and Square Online FAQ

Review answers to frequently asked questions about Square for Retail Free or Plus and Square Online.

Getting Started

Can I use Square Online with Square for Retail?

Yes.

How can I learn more about Square Online?

Learn more about getting started with Square Online.

How can I effectively build a website for my retail business?

Learn more details with this video, or see how to navigate the Square Online site editor.

Setting Up Your Retail Store Online

How do I set up my retail items?

Learn more details with this video, or see how to add items and categories in Square Online.

Can I set up multiple locations with Square Online?

Yes. If you have multiple locations, when your customers place an order online, they can specify the location.

Can I manually set up categories in Square Online?

Yes. From your Square Online Overview page, go to Items > Site Categories, and select Add Category. Give your new category a name, and add any items you want to include by selecting Choose items.

Learn more about adding items and categories in Square Online.

Will Square Gift Cards work on Square Online?

Yes. If a customer has a Square Gift Card associated with your business, they’ll be able to apply their balance during the checkout flow.

Will customers who place an order through my Square Online site be added to my customer directory?

Yes.

Orders

Can I view orders from the Retail app?

Yes. When a customer places an order, you’ll receive an in-app notification, and you can accept and update an order’s progress as you prepare and finish the order.

To manage your Square Online orders, head to your Square Online Overview page.

How do I set up shipping?

Learn more details with this video, or see how to set up shipping in Square Online.

Why are my customers only seeing the option to have an item shipped?

By default, each item fulfilment is set to shipping. To change the fulfilment type, change it for each item individually, or use the bulk editing method.

Why didn’t I receive a notification when my customer placed an order?

Depending on your email provider, notifications will sometimes be filtered to your spam folder. Double-check your spam folder, and add the following email address to your contacts:

  • hello@weebly.com

  • noreply@weebly.com

  • no-reply@weebly.com

  • hello@emails.weebly.com

  • noreply@promote.weebly.com

  • no-reply@editmysite.com

Why can’t my customers place an order if I’ve marked an item as available?

If your items display as Unavailable, or don’t appear at all on your Square Online site, there are a few things to consider that could be the cause. Learn more about troubleshooting non-visible items in Square Online.

Will customers receive my customised digital receipts for online purchases?

When a customer places an order through Square Online, they’ll receive a receipt from the Square Online site only. These can be customised in the store emails section of your Square Online Overview page. Learn more about customising store emails in Square Online.

You can also send a customer a digital receipt with Square at any time from your app or online Square Dashboard.