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Square Online for Restaurants FAQ

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Review answers to frequently asked questions about Square Online if you own a food and beverage business of any size.

Use Square Online as a Food and Beverage Business

Is Square Online a good tool for my food and beverage business?

Yes. Square Online is a great tool for showcasing your food and beverage business online. Customers can interact with your menu, place an order and set it up for pickup, local delivery or self-serve ordering.

You can also use Square Online if you have a Square for Restaurants subscription. Learn how to set up Square Online with Square for Restaurants.

Can I use Square Online with other Square products?

Yes. With robust features in Square Online, your website can integrate directly or be used with several other Square products. Create a powerful site that takes advantage of Square’s suite of tools and services to streamline everything your business needs. Learn more about how to use Square Online with other Square products.

How can I effectively build a website for my food and beverage business?

As you navigate the Square Online site editor, you can create pages and navigation, include an ordering page and check out the site preview to make sure your site is looking great before publishing.

Learn more about designing and customising your Square Online site for more information on all of your site design options. To customise multiple design elements at once, learn more about choosing styles for your Square Online site.

How can I spread the word about my website?

Here are some suggestions to help you grow your website traffic:

  • Spread the word: Tell your customers, family and friends about your site.
  • Optimise for search engines: Make sure people can find your website or menu items when they search online by following our Ultimate SEO Guide.
  • Update regularly: Keep your website content fresh with blog-style Stories to give visitors a reason to come back.
  • Use your social networks: Post your site to Facebook, Instagram, Twitter, Snapchat, TikTok, LinkedIn or other social networks whenever you update your content.
  • Promote your site: Add a link to your email signature, and include a link to your site when you post to forums or comment on articles.
  • Start an email newsletter: Use newsletter signup pop-ups on your site as a tool to bring visitors back to your website and continue email promotions with email marketing.
  • Get reciprocal links: Swap links with other websites that have a similar audience to drive free, qualified traffic. Join our Seller Community to get connected with other sellers that also use Square Online.

Set Up Your Food and Beverage Business Online

How do I set up my menu items?

Learn how to add items and categories in Square Online. You can also learn more about selling food and beverage items.

To highlight certain items on your site, try using a featured menu items section.

How can I get high-quality photos of my menu items?

The Square Photo Studio app makes it easy to take professional-looking product photos in just a few simple steps. If you have an iPhone, download the Square Photo Studio app to start taking and styling photos of your menu items directly from your mobile device.

Learn more about getting started with the Square Photo Studio app.

Can I set up multiple locations with Square Online?

Yes. If you have multiple locations, when your customers place an order online, they can specify the location. Learn more about managing multiple locations with Square.

Can I manually set up categories in Square Online?

Yes. From your Square Online Overview page, go to Items > Site Categories and select Add Category. Give your new category a name, and add any items you want to include by selecting Choose items.

Learn more about adding items and categories in Square Online.

Will Square Gift Cards work on Square Online?

Yes. If a customer has a Square Gift Card associated with your business, they’ll be able to apply their balance during the checkout flow.

You can even sell Gift Cards on your Square Online site to keep your customers coming back.

Will customers who place an order through my Square Online site be added to my Customer Directory?

Yes. Customers who place orders on your site will be added to a list in your Customer Directory.

Can I customise the customer ordering experience on my site?

Yes. The Square Online personalised order screen provides buyers with a dynamic landing page that personalises the ordering experience on your website. Think of it as a customised version of your ordering page with several added benefits for customers, including quick reordering, customised promotions and much more. Learn more about creating a personalised order screen with Square Online.

Manage Orders, Fulfilment and Payments

How do I set up my checkout page?

You can set up the checkout page for your Square Online site from your Square Online Overview page in Settings > Checkout or Shared Settings > Checkout.

Learn more about your checkout options in Square Online.

Can I view orders from other Square apps?

Yes. When a customer places an order, you’ll receive an in-app notification, and you can accept and update an order’s progress as you prepare and finish the order.

To manage your Square Online orders, go to the Order Manager in your Square POS or online Square Dashboard by navigating to Orders.

How do I set up pickup, local delivery and self-serve ordering?

To get started, expand the Fulfilment tab from your Square Online Overview page. Learn how to:

In order to set up your fulfilment operations for success, take a look at best practices for local delivery through Square Online and best practices for self-serve ordering through Square Online for helpful tips.

Why are my customers only seeing the option to have an item shipped?

By default, each item’s fulfilment is set to shipping. To change the fulfilment type, change it for each item individually or use the bulk-editing method.

How do I print an order?

You can automatically print tickets for pickup and local delivery orders from Square Online with a compatible kitchen printer. To start:

  1. From your Square Online Overview page, go to Fulfilment > Pickup & Delivery.
  2. Select Set up location or Edit to manage your location’s fulfilment settings.
  3. Under Workflow, select when you want your pickup and local delivery tickets to print.
  4. Complete all other details and select Save when finished.

If you print order tickets based on the pickup and delivery time, order tickets will print based on how much prep time is required before the order is due. If you print order tickets as soon as the order is placed, all order tickets will print immediately, even when the order is scheduled for a future pickup or delivery time.

You can also configure your Square Point of Sale to automatically print orders from Square Online. Learn more about printing your orders and setting up printed tickets for orders in Square POS.

Why didn’t I receive a notification when my customer placed an order?

Depending on your email provider, notifications will sometimes be filtered to your spam folder. Double-check your spam folder and add the following email addresses to your contacts:

If you don’t want all of your online order notifications to go to your Square account email address, you can update your preferences in Square Online to send notifications to as many as three different emails. You can also completely disable notifications if you prefer not to receive any. Learn more about configuring order notification preferences in Square Online.

Why can’t my customers place an order if I’ve marked an item as available?

If your items display as Unavailable or don’t appear at all on your Square Online site, there are a few things to consider that could be the cause. Learn more about troubleshooting non-visible items in Square Online.

Will customers receive my customised digital receipts for online purchases?

When a customer places an order through Square Online, they’ll receive a receipt from the Square Online site only. These can be customised from your Square Online Overview page in Communications > Email & Text Alerts.

Learn more about customising store emails in Square Online.

You can also send a customer a digital receipt with Square at any time from your Square app or Square Transactions page in Dashboard.

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