Square Secure Information Requests FAQ
It’s important to our buyers and our sellers alike that Square is a safe platform for processing payments. One of our best tools in keeping Square secure is to learn about your business, so we may make contact to collect information from you. We also want to empower you to follow transaction best practices that keep your account safe and your business running smoothly. The documentation and information you send us give us a sense of how we can be helpful to you – and protect your fellow sellers.
We need documentation to confirm some details about your account and better understand how your business tends to process payments. This includes details about the goods or services you provide through Square and documentation of your transactions. Fill in each answer with as much detail as you can provide.
In some cases, not completing this form will result in your deposits being suspended. If your deposits have already been suspended, we won’t be able to lift the suspension until you’re able to answer our questions.
If your deposits are suspended, it is likely because we noticed some unusual activity within your Square account. Our system periodically reviews transactions to keep your account safe from scams and fraud. We’ve found that some businesses sell products or services that are more prone to fraud or to receiving payment disputes from their customers. This may not necessarily be the reason your deposits are suspended, but our policy is to make sure your business is protected when our system notices something out of the ordinary.
Make sure you’re logged in to your Square Dashboard on your mobile browser, and not the Square App. Select the icon in the upper right-hand corner of the mobile browser.
- ABN/ACN
- Trade licences
- Occupational licences
- Official certification of trade
- Industry-standard documentation
- Business registration
- Seller’s permit
- Invoice
- Service contract
- Purchase order
- Detailed invoice
- Signed credit card authorisation form
- Email correspondence with buyer
- Photos of the goods sold
Reviewing financial information such as bank statements helps us better understand your business, including cash inflows and outflows, and the ability to support any payment disputes should they arise. We want to make sure that your business is best protected should anything go wrong.
Once you’ve provided all the information required in the form, our team will start a review of the details you’ve sent us. We’ll get back to you within 2 business days.
Yes. Square is committed to keeping all of your information safe, secure and private. All of our web pages are secure, served via SSL/TLS. Square is also certified PCI-compliant. For more information, read about Security features and Privacy Policy.