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Square Secure Information Requests FAQ

Why am I being asked to complete this form?

It’s important to our buyers and our sellers alike that Square is a safe platform for processing payments. One of our best tools in keeping Square secure is to learn about your business, so we may reach out from time to time to collect information from you. We also want to empower you to follow transaction best practices that keep your account safe. The documentation and information you provide helps us to do this.

We need documentation to confirm some details about your account and better under how your business processes payments. This includes details about the goods or services you provide through Square and documentation of your transactions. Providing as much detail as you can will help us keep your business running smoothly.

What will happen to my account if I don’t complete this form?

In some cases, not completing this form will result in your deposits being suspended. If your deposits have already been suspended, we won’t be able to lift the suspension until you’re able to answer our questions.

Why are my deposits suspended?

If your deposits are suspended, it is likely because we noticed some unusual activity within your Square account. Our system periodically reviews transactions to keep your account safe from scams and fraud. We’ve found that some businesses sell products or services that are more prone to fraud or to receiving payment disputes from their customers. This may not necessarily be the reason your deposits are suspended, but our policy is to make sure your business is protected when our system notices something out of the ordinary.

How can I access the form from my phone?

Make sure you’re logged into your Square Dashboard on your mobile browser, and not the Square App. Select the icon in the upper right-hand corner of the mobile browser.

What are some examples of government-issued documents?

  • ABN/ACN

  • Trade licenses

  • Occupational licenses

  • Official certification of trade

  • Industry standard documentation

  • Business registration

  • Seller’s permit

If you don’t have a registered business, provide us with a copy of your government-issued identification.

  • Driver’s license

  • Passport

  • Medicare card

What are some examples of transaction documentation?

  • Invoice

  • Service contract

  • Purchase order

  • Detailed invoice

  • Signed credit card authorization form

  • Email correspondence with buyer

  • Photos of the goods sold

Why do I need to provide my bank statements?

Reviewing financial information such as bank statements helps us better understand your business, including cash inflows and outflows, and the ability to support any payment disputes should they arise. We want to make sure that your business is best protected should anything go wrong.

Once I’ve submitted my answers, how long will your review take?

Once you’ve provided all the information required in the form, our team will start a review of the details you’ve sent us. We’ll get back to you within 2 business days.

Is my information secure?

Yes. Square is committed to keeping all of your information safe, secure and private. All of our web pages are secure, served via SSL/TLS. Square is also certified PCI compliant. For more information, read about Security features and Privacy Policy.