Important changes to your Square Online coupons
About the changes to your Square Online coupons
Beginning August 2024, you will manage your coupons from one central location—Square Marketing—for use across your Square Online site and Square Marketing campaigns.
Here’s what’s changing:
New coupons: Any new coupons need to be created in Square Marketing, not your Square Online dashboard.
Existing coupons: For coupons created in Square Online, most coupon types will be automatically migrated to Square Marketing.
Coupon changes: Some coupons will work differently after the migration. Other coupons will no longer be supported and need to be updated before they can migrate.
Learn more about how to Create discounts and coupons for Square Online items.
Before you begin
Be sure to review any emails you've received from Square about these changes to see how they apply to your account and the date they take effect.
Coupon status
Each of your Square Online coupons will be given a status based on how similarly it will function in Square Marketing. Once the migration is complete, we will notify you in Square Online which of your coupons need attention.
Changes to Square Online coupon features
You have until October 9, 2024 to update any unsupported coupons or review any feature changes before the migration is complete.
Free shipping and free delivery coupons can no longer be applied to specific items or categories. These coupons now apply to the entire sale including limits to sales over a certain amount.
To update these coupons before the migration, change the discount to either All orders or Orders over a certain amount.
To update these coupons after the migration:
- Sign in to your Square Dashboard and click Sales channels > Online, then Items > Coupons or Shared Settings > Coupons.
- Follow the prompts to change the discount to either All orders or Orders over a certain amount, and migrate your coupons to Square Marketing.
Free shipping coupons can no longer be applied to a specific shipping method. These coupons now apply to any available shipping method and cannot be limited to specific shipping methods.
To update these coupons before the migration, use Square Marketing to build a new free shipping coupon with the same coupon code.
To update these coupons after the migration:
- Sign in to your Square Dashboard and click Sales channels > Online, then Items > Coupons or Shared Settings > Coupons.
- Follow the prompts to remove shipping method limits and migrate your coupons to Square Marketing.
Item-specific coupons now apply once per order to the most expensive eligible item instead of being applied to each unit of each eligible item in the order. No action is required to migrate this coupon type.
Category-specific coupons now apply once per order to the most expensive eligible item instead of being applied to each unit of each eligible item in the order.
If you have existing Square Online category coupons, your Square Online categories will be migrated to Square Item Library at the same time your coupons are migrated. Your migrated coupons will continue to work using your migrated categories.
No action is required to migrate this coupon type.
Coupons codes can no longer include certain special characters, such as letters from alphabets not supported by Square. To update these coupons after the migration:
- Sign in to your Square Dashboard and click Sales channels > Online, then Items > Coupons or Shared Settings > Coupons.
- Follow the prompts to remove unsupported characters from the coupon code and migrate your coupons to Square Marketing.
Percent-off coupons can no longer include a decimal in the discount percentage. To update these coupons after the migration:
- Sign in to your Square Dashboard and click Sales channels > Online, then Items > Coupons or Shared Settings > Coupons.
- Follow the prompts to change the percentage discounts to whole numbers and migrate your coupons to Square Marketing.
For coupons with limits on the number of redemptions, either per customer or overall, the current redemption count will reset to zero. No action is required to migrate this coupon type.
Coupons that have already reached their overall redemption limit are considered inactive and won’t be migrated to Square Marketing.