Verify your identity and Square business information
About verifying identity and business information
As a regulated payment services provider, Square is required by federal law to periodically confirm that the identity and business information on file for sellers is current and accurate. This process is sometimes called a KYC (Know Your Customer) or KYB (Know Your Business) review.
This process is also different from the identity verification you completed when you first created your Square account, and you may receive a verification request even if nothing about your business has changed. This is a routine compliance requirement, not an indication that anything is wrong with your account. Periodic verification is a recurring regulatory requirement that applies to all active Square sellers.
Before you begin
Only the primary account owner can complete the verification process.
Have your current business and personal information ready to review during the process.
If any of your information has changed, such as a legal name change, you may need supporting documentation.
The deadline to complete identity and business re-verification is included in the notification Square sends you.
If you don't respond to the verification request by your deadline, your Square account may be subject to restrictions. The specific timeline and consequences depend on your account, but may include the ability to process payments, withdraw funds, or account deactivation.
You can complete verification and restore full account functionality at any point before your account is permanently terminated. Completing the verification request immediately removes account restrictions.
Deadlines to complete verification are set based on regulatory requirements. If you need additional time, accede a Atención al Cliente en Square to discuss your options.
Locate your notification
You'll receive a verification request through one or more of the following channels:
Email from noreply@messaging.squareup.com, with the subject line "[Action needed] [Your name], verify your account details."
A notification in Square Dashboard.
An SMS text message sent to the phone number connected to your Square account.
Review your information
Sign in to Square Dashboard and go to Account Settings > Notifications > Cuenta. You can also click the bell icon in the bottom-left of Square Dashboard, or the link that’s sent from SMS or email.
Review the information displayed on the "Is your information still correct?" screen.
Confirm that your details are accurate, or update any information that has changed.
Submit your response.
The verification process generally takes less than 5 minutes, you simply confirm that your existing information is still accurate. If you need to update information or provide documentation, the process may take longer.
Complete additional verification (if required)
In some cases, you may need to provide additional documentation:
Legal name change: You'll need to upload a name change certificate or marriage certificate. Driver's licenses and passports are not accepted because they don't show both your previous and new legal names.
Expired government ID: You may be asked to complete an identity verification process, which could include uploading a current government-issued photo ID.
Business information updates: If your business structure or details have changed, you may need to provide updated documentation.