Apply loyalty rewards to a sale
About applying loyalty rewards to a sale
Applying loyalty rewards to a sale enhances customer satisfaction, drives sales, fosters repeat business, and provides competitive differentiation. It's a win-win strategy that strengthens the relationship between your business and your loyal customers while also driving business growth.
Before you begin
There are two options for redeeming customers' loyalty rewards:
You can manually redeem rewards from the Square POS app by searching for your customer's name, email address, or phone number, or by entering their reward code. Be sure you're using the most updated version of the Square POS app to access this feature.
Customers can check in and redeem rewards by tapping their smartphone on the customer display or on a contactless card reader during checkout if they have a loyalty pass added to their digital wallet.
You can create up to 15 rewards for your loyalty program. If you already have 15 rewards on your account, you'll need to delete an existing reward in order to create and apply a new reward on your program.
Apply a reward to a current sale
You can redeem rewards from the Square POS app by searching for your customer's name, email address, or phone number, or by entering their reward code.
Visit your Item Library by tapping the Library button on the top of your Checkout screen.
Tap Rewards.
Enter your customer's phone number or name, or enter their email address to search for available rewards. If your customer would like to redeem a coupon but does not have the coupon code, you can search for it using their name, email, or phone number.
Select rewards to apply them to your customer's cart. Multiple rewards of different types can be applied at the same time. For example, you can apply a reward for a percentage, and additionally a reward for a dollar amount on a single sale. If only one reward is available, that reward will automatically be applied. A single reward cannot be applied to more than one sale, even if the full reward is not redeemed.
Your customer’s virtual punch card needs to be completed in order for the reward to be searchable in the Square POS app. If rewards are unavailable, No Matches Found will appear.
Remove a reward applied to a sale
You can also view or remove rewards applied to a sale from the app's payment screen. Tap Discounts from your current sale to show the applied rewards and/or to remove them from the sale.