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Create and Manage Items from the Retail POS App and Dashboard

With Square for Retail Free and Square for Retail Plus, you can create and manage your item library directly from the Retail POS app on iPad and iPhone.

Create an Item with the Retail POS App

To get started:

  1. Tap the three horizontal lines to bring up the Main Menu.

  2. Select All Items > Create Item.

  3. Fill in the item details – including item image, stock quantity, unit type and precision, unit cost and an item description. The barcode SKU will automatically populate in the SKU or GTIN field.

  4. Tap Save.

Note: When you create an item from the app, it will not be available at your other locations. If you’d like to enable an item across multiple locations, head to your online Square Dashboard.

Create an Item by Scanning a Barcode

When you scan an unrecognised barcode from Square for Retail Free or Square for Retail Plus for iOS, you’ll have the option to create an item on the spot.

To get started:

  1. Scan a new barcode in the Retail app. You take this action from your basket view, or while adding stock.

  2. You’ll see a message notifying you that the item is not recognised. Tap Create Item.

  3. Enter the item details. The barcode SKU will automatically populate in the SKU or GTIN field.

  4. Tap Save.

Create an Item Using a GTIN

You can also easily create items by scanning a GTIN through your online Square Dashboard when subscribed to Retail Plus. First, you’ll need to make sure you’re using a compatible barcode scanner and connect it to your desktop computer or laptop. Once you’ve confirmed the barcode scanner is connected, follow the instructions below to get started:

  1. Go to Items & orders > Items in your online Square Dashboard.

  2. Click on Create an Item to open the Create Item screen.

  3. From the Details section, select Auto-create.

  4. Scan the GTIN associated with the item(s) you’re wanting to create and click Select once the item appears under Top results found.

  5. From here, select suggested variations to apply to the item or scan the GTINs associated with the variations you’d like to apply > click Add variation(s).

  6. Click Save.

In addition to creating items through the Square Dashboard, you can create a new item by scanning a GTIN directly from the Square for Retail app on iOS devices. To do so:

  1. From the Navigation menu, tap Items.

  2. Under All Items, tap Create Item.

  3. Tap Auto-create and scan the GTIN associated with the item(s) you want to create using a compatible barcode scanner or the built-in camera on your device.

  4. Select the item from the Auto-create screen and tap Continue.

  5. From here, select suggested variations to apply to the item or scan the GTINs associated with the variations you’d like to apply. Then tap Add variation(s).

  6. Tap Save.

During the item creation process, you may see suggestions (highlighted in purple) for Category, Description, Price and other fields. These suggestions are based on information typically found online that is associated with the GTIN. Click a suggestion to apply it to an item. 

To prevent duplication, you’ll also receive a notification during the item creation process if the GTIN already exists in your Item Library.

Edit an Item

You can update an item at any time.

  1. From the Navigation Menu, tap Items.

  2. Search for an item to update. Once you locate it, just tap it to bring up the item details page.

  3. Edit the item information.

  4. Tap Save.

Upload Images to Your Items

When you upload an image from your Square Dashboard to one of your items, the image will sync across both Square Online and Square for Retail. To upload images to your Item Library:

1. Log in to your online Square Dashboard and go to Items > Create an Item.
2. Fill out your item details. In the Images section, you can drag and drop individual images or select multiple images from your device to upload. You can upload up to 250 images per item.
3. The primary image will appear first in the image queue, as well as in the Point of Sale tile at the top of the page. You can drag images in the queue in the order you prefer.
4. If needed, you can add images to Variations by selecting the item variation then clicking Add images. Select multiple images from the Image library window, then select Upload.
5. If you need to remove an image, hover your cursor over the image tile and click the trash can icon to delete the image from your Item Library.
6. Click Save once you finish making your changes.

All of your uploaded images will appear in your Image library within the Images section of your Items tab in your online Square Dashboard. Supported image types are .jpg, .jpeg, .png, .spin and .gif files. Images can be up to 20 MB in size, but images less than 500 KB are recommended for faster page loading speeds and more optimised search engine results. Images can be up to 2,560 pixels in width and 2,560 pixels in height, allowing for a higher quality zoom on your images.

When uploading an image to items in your Point of Sale, the image for that item will also update in your Square Online Store or Square for Retail. It is not possible to have different images for the same items across Point of Sale, Square Online or Square for Retail at this time.

Note: Images that are 360 degrees or 3D are not supported at this time.

Delete an Item From Your Library

  1. Search for the item to delete it from your library.

  2. Tap the item to bring up the item details page.

  3. Scroll to the bottom of the item details page and tap Delete Item From This Location.

  4. Select Confirm Delete.

Read more about managing your item library with Square for Retail.

Auto-generate SKUs 

If you’re using Square for Retail Free or Plus, the Automatically generate SKUs setting will be toggled on by default, but you can toggle it off at any time by visiting Items > Settings > Inventory in your online Square Dashboard. Once you confirm the setting is on, you can start auto-generating SKUs by following these steps:

  1. Go to Items & Orders > Items in your online Square Dashboard and click Create an item.

  2. From the Actions drop-down menu, select Generate SKUs. Note: Your access to the item library may be limited for several minutes while the update takes place.

  3. Once you’ve confirmed you would like to auto-generate SKUs by clicking the Generate SKUs button, all item variations missing SKUs will receive their own unique SKUs. If all of your item variations already have SKUs, you’ll see a pop-up confirming there are no more SKUs to generate.

  4. Click Save.

SKUs will auto-generate any time you create a new item or item variation from the Square for Retail app on iOS. SKUs will also auto-generate for items imported from your online Square Dashboard as long as the item variation doesn’t already have a SKU and the Automatically generate SKUs setting is turned on. 

For existing items, if the item or item variation has no SKU value and the autogenerate SKU setting is turned on in dashboard, a Generate SKU button will appear. Select this button to generate a unique SKU for that item. 

Note: If your device is offline or does not have a stable internet connection, SKUs will not automatically generate and the Generate SKU button will not appear, even if the setting is turned on.