Complaints Process
At Square, we are committed to providing you the best services at all times. In the unlikely situation you are dissatisfied, please contact us as soon as possible.
Square International Limited ("Square") acknowledges and complies with the Global Complaint Policy maintained and approved by Block, Inc.’s Global Chief Compliance Officer. Per the Global Complaint Policy, Square maintains a business level complaint handling programme to capture product and jurisdictional legal, regulatory and contractual requirements.
How to make a complaint
| Phone | 0800 098 8008 |
| Legal Address | Visit <a href=70 Sir John Rogerson’s Quay, Dublin 2, Ireland |
| Write | Write to: Squareup Europe Limited, 101 New Cavendish Street, 4th Floor, London, W1W 6XH, United Kingdom |
How Square will handle your complaint
| Quick Resolution | We’ll work to resolve your complaint as quickly as possible. |
| Acknowledgement | If unable to resolve your complaint instantly, we’ll send you an acknowledgement once the complaint has been received. |
| Progress Update | In most cases, we will resolve your complaint within 3-15 business days and we will keep you updated on the progress. |
| Final Response | Where possible, when your complaint is resolved you’ll receive a final response within 3 business days. If we cannot resolve your complaint within 3 business days, we’ll email to update you and will send you a final response within 15 business days. If we are unable to resolve your complaint within this time frame, you’ll receive an email explaining the reasons and when you can expect a resolution and we’ll provide you with a final response within 35 business days. |
If you remain dissatisfied
Our aim is to resolve all complaints fairly and promptly. However, if you are dissatisfied with our final response, or if 35 working days have passed since you first brought your complaint to our attention, you have the right to refer your complaint to the Financial Services and Pensions Ombudsman.
For additional information on this service, please read Section 37, Complaints and Disputes in the Payment Terms.