Offline mode allows you to accept card payments when your internet service is temporarily unavailable. If you’ve enabled Offline mode, it will take effect automatically when your device is not connected to the internet and a banner will appear at the top of your Square app.
If your device is online and all your card transactions appear to be declining, there may be a wider issue affecting payments, which can be confirmed by checking for updates at issquareup.com.
In this instance you can still use Offline mode, however you will need to navigate to Settings > Hardware > Network and disable Wi-Fi (or unplug your Ethernet cable from the Hub for Square Terminal, if applicable) to force your Square Terminal or Square Register into Offline mode.
Once the issue has been stabilised or resolved on issquareup.com, re-enable Wi-Fi (or reconnect your Ethernet cable from the Hub for Square Terminal, if applicable) to allow your device access to the internet and upload your offline transactions.
Note: If you do not force your device into Offline Mode by following the steps above, then any transactions you attempt to process will continue to decline and will not be retried once the issue has been stabilised or resolved.
Yes. In order for your team members to enable or disable Offline Mode, they will need to have the Configure Checkout Settings box ticked in their Permissions setting. Team members without this permission granted can still process payments in Offline Mode, but will be unable to enable or disable.
When operating in Offline Mode, there is additional risk with any payments you accept. Square is not responsible for any loss due to declined cards or expired payments taken while offline or for chargebacks. In addition, Square can’t contact any customers on your behalf should a payment be declined or expired when taken in Offline Mode.
You can accept offline payments when your customer taps or inserts a card with a Visa, Mastercard, American Express, Maestro, Visa Electron or Vpay logo. Clearpay transactions and Square gift cards will not work with Offline mode.
In order for your team members to enable or disable Offline Mode, they will need to have the ‘Configure Checkout Settings’ box ticked in their Team Permissions setting. Team members without this permission granted can still process payments in Offline mode but will be unable to enable or disable Offline mode.