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Offline Payments FAQ

Find answers to commonly asked questions about Offline Payments.

I have uploaded my offline payments but I’m unable to locate them in my Transaction history. How do I troubleshoot this?

Try the following troubleshooting steps:

  • Confirm that you have uploaded your offline payments by checking your Transaction history on another device, or by logging into your online Square Dashboard.

  • Forget the network you are connected to on your device.

  • Reconnect to the same network.

  • Restart the app.

Note: Pending offline payments will be permanently lost and the funds won’t be captured if you log out of your Square account, delete the Square app, or factory reset the device that has taken offline payments.

Can I use offline payments if my device is online but all my payments are declining?

You can accept offline card payments when your internet service is temporarily unavailable. If you’ve enabled offline payments, it will take effect automatically when your device is not connected to the internet and a banner will appear at the top of your Square app.

If your device is online and all your card transactions appear to be declining, there may be a wider issue affecting payments, which can be confirmed by checking for updates at issquareup.com.

In this instance you can still take offline payments, however you will need to navigate to ≡ More > Settings > Hardware > Network and disable Wi-Fi (or unplug your Ethernet cable from your device, if applicable) to force your device offline.

Once the issue has been stabilized or resolved on issquareup.com, re-enable Wi-Fi (or reconnect your Ethernet cable to your device, if applicable) to allow your device access to the internet and upload your offline transactions. Offline payments are stored in your Square app and will process automatically when you reconnect your device to the Internet. You must reconnect to the internet within the time limit, depending on what Square hardware and connected hardware you are using. View the Offline Payments Time Limits for full details, terms, and conditions. Any offline payment that is not processed within the proper time limit will expire and the funds will not be received from your customer.

Note: If you do not force your device offline to accept offline payments by following the steps above, then any transactions you attempt to process will continue to decline and will not be retried once the issue has been stabilized or resolved.

Can my team members enable offline payments?

Yes. In order for your team members to enable or disable offline payments, they will need to have the Configure Checkout Settings box checked in their Permissions setting. Team members without this permission granted can still process offline payments, but will be unable to enable or disable.

What are the risks of accepting offline payments?

There is additional risk when accepting payments offline. Square is not responsible for any loss due to declined cards or expired payments taken while offline. In addition, Square can not contact any customers on your behalf should a payment be declined or expire when taken as an offline payment.
Please refer to the Offline Payments section of the Payment Terms for terms and conditions that apply to this feature and learn more about offline payments specifics for offline session duration, Square hardware, connected hardware, and acceptable payment types.

What Square apps and devices offer offline payments?

Offline payments are available on the following Square apps:

  • Square Point of Sale
  • Square for Retail
  • Square Appointments
  • Square for Restaurants

Offline payments can be accepted on the following Square hardware:

  • Square Reader (1st generation - v3) for chip and PIN, and mobile transactions (Apple Pay and Google Pay only) payments.
  • Square Reader (2nd generation) for chip and PIN and mobile transactions (Apple Pay and Google Pay only) payments.
  • Square Stand (2nd generation) for chip and PIN, and mobile transactions (Apple Pay and Google Pay only) payments.
  • Square Terminal for chip and PIN and mobile transactions (Apple Pay and Google Pay only) payments.
  • Square Register for chip and PIN and mobile transactions (Apple Pay and Google Pay only) payments.

Which cards can I accept with offline payments?

With offline payments enabled, you can accept payments from the following card brands:

  • Mastercard
  • Visa
  • American Express
  • JCB
  • Apple Pay
  • Google Pay

Note: Physical contactless cards, Square Gift Cards, and manually entered cards are not supported with offline payments.

Chip and PIN and contactless payment acceptance functionality using offline payments varies by device.

Learn more about processing offline payments in our Support Centre.

Can I cancel or refund pending offline payments?

Offline payments can’t be canceled or refunded while they are still processing. You can issue a refund once your internet connection has been restored. To issue a refund:

  1. Complete your pending payments by reconnecting to the internet within the designated Time Limit. This will automatically upload your payments.
  2. Once complete, you can issue a refund from the Transactions tab of your iOS or Android device, Square Stand, Square Terminal, Square Register, or online Square Dashboard.

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