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Manage Square Online services and subscriptions

Who is this article for?
This article is for sellers who want to know how and where to manage their Square Online paid services and subscriptions.

About managing Square Online services and subscriptions

If you’ve paid for a service within the Square Online platform, you can manage billing and renewal settings from your Square Dashboard. Where in Dashboard you’ll go depends on when you signed up for Square Online.

Before you begin

If you’ve signed up for Square Online after 7 November 2022, you’ll manage your subscriptions from Account & Settings. If you’ve signed up for Square Online before 7 November 2022, you’ll manage your subscriptions from Square Online. In the future, we’ll build the same functionality in Account & Settings for all sellers so that all subscriptions and services can be managed from one place.

From Account & Settings

From your Account & Settings page, go to Business information > Pricing and subscriptions. You’ll be able to complete the following tasks related to your Square Online subscriptions and services.

Manage payment methods

Under the first section, you can add or change your payment method.

Manage subscriptions

All subscriptions and services can be managed from the Subscriptions tab. All subscriptions are set to auto-renew by default, meaning the service will extend automatically at the end of the billing cycle and charge the payment method on file.

Under the specific Square Online subscription you’d like to manage, select Manage. Then opt to either pause or extend your plan. You can also unsubscribe.

Note: To switch from an annual to a monthly subscription, please contact Square Support.

Pause subscriptions

You can temporarily pause subscriptions for up to three months via the Pause subscription link for each service on the Subscriptions tab. Pausing a subscription temporarily removes the paid features from your site at the end of the current billing period. Your subscription will automatically resume after the pause has ended.

Note: Important details about pausing subscriptions

  • Pausing is only available for Square Online subscriptions. You may not pause a custom domain registration or Google Workspace service.
  • If your subscription includes discounted transaction fees through Square, you’ll pay the standard transaction fee while your subscription is paused.
  • If you’re using a custom domain name, your domain will stay connected to your site and your site will remain published during the pause period.
  • If you’ve connected PayPal as a payment processor to your online store, it’ll be removed as a payment option for your buyers.
  • Real-Time Shipping will stop functioning when you pause your subscription. Be sure to add manual shipping rates to ensure buyers are charged appropriately for shipping when they purchase from your online store.
  • Though you’ll lose access to paid features during a pause, your settings and other information will be saved and will be restored once the pause has ended.
  • You can cancel your subscription at any time, even while it’s paused.

Manage domains and email

All domains and Google Workspace emails can be managed from the Domains tab. These services are set to auto-renew by default, meaning they’ll extend automatically at the end of the billing cycle and charge the payment method on file.

View bills

Under the Bills section, you’ll see a history of all of your bills for all Square products you’re subscribed to.

From Square Online

From your Square Online Overview page, expand the menu in the top right and select the Account settings link. You’ll be able to complete the following tasks related to your Square Online subscriptions and services.

Manage payment methods

Go to the Payment Methods tab to view your saved payment information for Square Online.

  • Add a payment method: You can add a payment method by going to My Services and choosing a service to add a payment method to. If you don’t have any services yet but want to add a card, purchase a Square Online service first. You’ll add a payment method during the purchase process. You can find an Upgrade link in the Square Online site editor and Square Online Overview page to make your purchase.
  • Remove a payment method: To remove a payment method, go to the Payment Methods tab and select the delete icon to the right of the payment method. Be sure to confirm that you understand that removing a card could cause service interruptions.
  • Change a payment method: If you just want to change which card is associated with a service, you can do that using the Change link next to the payment method for that service in My Services.

Manage subscriptions

All subscriptions and services can be managed from the My Services tab. All subscriptions are set to auto-renew by default, meaning the service will extend automatically at the end of the billing cycle and charge the payment method on file.

  • Turn auto-renew off: You can disable auto-renew by using the Manage link for that service. If you don’t have a payment method associated with a subscription, that subscription will not automatically renew.
  • Turn auto-renew on: If you want to turn auto-renew back on so your service doesn’t inadvertently expire, you can do that with the Activate link.
  • Extend your services: To renew or add time to any of your services, use the Extend link next to the expiry date.

Pause subscriptions

You can also temporarily pause subscriptions for up to three months via the Manage link for each service on the My Services tab. Pausing a subscription temporarily removes the paid features from your site at the end of the current billing period. Your subscription will automatically resume after the pause has ended.

Note: Important details about pausing subscriptions

  • Pausing is only available for site upgrades. You may not pause a custom domain registration or Google Workspace service.
  • If your subscription includes discounted transaction fees through Square, you’ll pay the standard transaction fee while your subscription is paused.
  • If you’re using a custom domain name, your domain will stay connected to your site and your site will remain published during the pause period.
  • If you’ve connected PayPal as a payment processor to your online store, it’ll be removed as a payment option for your buyers.
  • Real-Time Shipping will stop functioning when you pause your subscription. Be sure to add manual shipping rates to ensure buyers are charged appropriately for shipping when they purchase from your online store.
  • Though you’ll lose access to paid features during a pause, your settings and other information will be saved and will be restored once the pause has ended.
  • You can cancel your subscription at any time, even while it’s paused.

View order history

The Order History tab provides an overview of all previous transactions within your Square Online account, including any refunds you’ve received.

You can print a receipt for any of these by selecting the printer icon to the right of each line item. This is the same receipt that you receive via email after a service is purchased or renewed – so you always have a backup.

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