To keep your payment records in one place, you can use the Square Point of Sale app to track cash, cheques, gift cards from third-party services and other types of payments. There’s no fee to accept other tender types. When you accept other tender types, Square doesn’t process any funds and functions only as an organisational tool. Money for these transactions are exchanged directly between you and your customer and will not be deposited by Square.

The Record Card Payment option to keep track of your card payments taken outside Square has been removed from the app. You can now select Other Tender and leave a note to specify the type of payment it is with the instructions below.

Accept Cash and Other Tender on a Tablet

  1. Enter the amount of the payment or select an item from your library to add to the current sale.
  2. Tap Charge.
  3. Under Accept Cash, select a preset amount or tap Custom to enter a different amount > Tender. If you’re using an iPad connected to a cash drawer, your cash drawer will automatically open when you tap Tender.
  4. You can also tap Other Payment Type or Other Gift Card or Certificate and add an optional note.
  5. If you’d like to accept multiple forms of tender, use Split Tender.
  6. Allow your customer to enter their phone number or email address to select a receipt option. If your iPad is connected to a receipt or kitchen printer, you also can print a receipt and kitchen ticket.
  7. You’ll see a final screen that reads All Done after the payment completes.

Accept Cash and Other Tender on Smartphones

  1. Tap the keypad icon to add a custom sale amount, or add items to the sale from your item library.
  2. To complete the payment, tap Charge.
  3. Tap Accept Cash. If you select cash, you’ll be prompted to enter the amount. You can also tap Other Payment Type or Other Gift Card or Certificate and add an optional note.
  4. Tap Tender.
  5. Have your customer select their receipt delivery method.

Troubleshooting Uncompleted Payments

If you accept Cash or Other Tender without an internet connection, the payments will be recorded in the All Transactions section of the app under Uncompleted Payments.

When your Wi-Fi or data service is restored, the payments will complete processing and will be recorded in both the Activities section of your Square Point of Sale app and in Transactions tab on your Square Dashboard. Receipts associated with these payments will be sent to their recipients at this time.