Lost or Stolen Device

If your mobile device is lost or stolen, follow these steps to ensure your Square account information is protected:

  1. Contact us and let us know that your device is missing. We’ll automatically log you out of the app on all of your devices, so anyone attempting to access the app will need your password to log in.
  2. Change your password. You can do this by visiting Square’s password reset page from a computer. Enter the email address tied to your Square account and click Send Instructions. We’ll automatically send you instructions to reset your password within a few minutes. Learn more about resetting your Square password.

For additional security, you may also want to consider password protecting your entire device:

  • iOS: Understanding passcodes.
  • Android: Contact your mobile device retailer for instructions on how to set up passcode protection.

If you also lost your Square Reader, you can order a new one at anytime.

Note: Readers are not linked to any specific account holder or bank account.