Get Support with Afterpay Merchant
We have team members ready to help you around the clock, we always recommend you browse our help articles first as you may find the help you need to save you from having to reach out.
If you are stuck and cannot self-service, the best way for us to help is by:
Emailing na-afterpay-merchant-admin@squareup.com or
Calling our dedicated Afterpay Support Team between Monday to Friday on the phone number listed below.
Afterpay Merchant / Business Support
Country / Line | Phone Number | Hours |
---|---|---|
USA | 855 289 5766 | 07:00-16:00 (PST) |
Canada | 1 833 386 0453 | 07:00-16:00 (PST) |
Note: The phone numbers listed above are for Afterpay Merchant / Business use only. Afterpay Customers with inquiries about an account or payment plan, see Afterpay Customer Support options below.
Contact Technical Support
If you need help with Afterpay on your website, you can contact our Technical Support team.
Common Requests for the Afterpay Technical Support Team include:
Requesting help setting up Afterpay on your site
How to change your site theme or platform, and keep Afterpay
Accessing Afterpay Sandbox environment
Lost Secret Key/ Credentials
Questions about API
Contact Afterpay Merchant Team
If you need any other help, email na-afterpay-merchant-admin@squareup.com and our Afterpay Merchant team can assist.
Common Requests for the Afterpay Merchant Support Team include:
Changing the bank account where your settlements are paid into
Adding more users to your Afterpay account
Changing/ adding contact details for your customer service team
Integration Support
Sign in to your online Square Dashboard to view any Afterpay orders, process refunds, or view your balance. If you need help with your Square and Afterpay integration, contact Square Support.
Log in to your Adyen dashboard to view any Afterpay orders, process refunds, or view reconciliation activities. If you need help with your Adyen and Afterpay integration, please reach out to Adyen’s support team.
Log in to your Stripe dashboard to view any Afterpay orders, process refunds, or view reconciliation activities. If you need help with your Stripe and Afterpay integration, reach out to Stripe support teams.
Afterpay Customer Support
Afterpay customers inquiring about an Afterpay account or payment plans, please contact Afterpay Customer Support.
- Visit help.afterpay.com.
- Select Get in touch.
Send an email to info@afterpay.com.