Get Support with Afterpay Merchant

We have team members ready to help you around the clock, we always recommend you browse our help articles first as you may find the help you need to save you from having to reach out.

If you are stuck and cannot self-service, the best way for us to help is by:

• Emailing anz-afterpay-merchant-admin@squareup.com or

• Calling our dedicated Afterpay Support Team between Monday to Friday on the phone number listed below.

Afterpay Merchant / Business Support

Note: The phone numbers listed above are for Afterpay Merchant / Business use only. Afterpay Customers with inquiries about an account or payment plan, see Afterpay Customer Support options below.

Contact Technical Support

If you need help with Afterpay on your website, you can contact our Technical Support team.

Common Requests for the Afterpay Technical Support Team include:

• Requesting help setting up Afterpay on your site

• How to change your site theme or platform, and keep Afterpay

• Accessing Afterpay Sandbox environment

• Lost Secret Key/ Credentials

• Questions about API 

Contact Afterpay Merchant Team

If you need any other help, email anz-afterpay-merchant-admin@squareup.com and our Afterpay Merchant team can assist.

Common Requests for the Afterpay Merchant Support Team include:

• Changing the bank account where your settlements are paid into

• Adding more users to your Afterpay account

• Changing/ adding contact details for your customer service team

Integration Support

Small Business Guides

For more information on Afterpay businesses, visit our Afterpay Business Guides.

Afterpay Customer Support

Afterpay customers inquiring about an Afterpay account or payment plans, please contact Afterpay Customer Support.