Get Support with Clearpay Merchant
We have team members ready to help you around the clock, we always recommend you browse our help articles first as you may find the help you need to save you from having to reach out.
Contact Technical Support
If you need help with Clearpay on your website, you can contact our Technical Support team.
Common Requests for the Clearpay Technical Support Team include:
Requesting help setting up Clearpay on your site
How to change your site theme or platform, and keep Clearpay
Accessing Clearpay Sandbox environment
Lost Secret Key/Credentials
Questions about API
Contact Clearpay Merchant Team
If you need any other help, email uk-clearpay-merchant-admin@squareup.com and our Clearpay Merchant team can assist.
Common Requests for the Clearpay Merchant Support Team include:
Changing the bank account where your settlements are paid into
Adding more users to your Clearpay account
Changing/Adding contact details for your customer service team
Note: You may have a Clearpay customer making inquiries about their Clearpay account or payment plans. Refer customer inquiries to the Clearpay Customer team by emailing info@clearpay.co.uk or using the in-app messaging experience via their Clearpay app.
Integration Support
Sign in to your online Square Dashboard to view any Clearpay orders, process refunds, or view your balance. If you need help with your Square and Clearpay integration, contact Square Support.
Log in to your Adyen dashboard to view any Clearpay orders, process refunds, or view reconciliation activities. If you need help with your Adyen and Clearpay integration, please reach out to Adyen’s support team.
Log in to your Stripe dashboard to view any Clearpay orders, process refunds, or view reconciliation activities. If you need help with your Stripe and Clearpay integration, reach out to Stripe support teams.