Exclude items from discounts
About discount exclusions
Discount exclusions let you mark specific items so they can never be discounted. When an item is excluded, no discount applies to it, including manual, automatic, coupon-based and loyalty-based discounts.
This is useful for:
Alcohol and regulated items with fixed pricing requirements.
Gift cards that should always sell at face value.
Low-margin items where any discount would eliminate profit.
Discount exclusions are different from per-discount item rules. Per-discount rules control which items a specific discount applies to. Discount exclusions override all discounts at the item level, so no discount of any type can reduce the price.
Before you begin
You can set discount exclusions from Square Dashboard.
Once set, the exclusion is enforced automatically at checkout. The point-of-sale cart will indicate when an item is excluded from a discount.
This setting applies across all locations where the item is sold.
Exclusions don’t apply yet to online sales (Square Online, Online Ordering profiles, payment links) or Virtual Terminal.
Invoices: When you charge an invoice, discount exclusions are applied correctly (excluded items won’t be discounted). However, the Invoices screen does not currently display a visual indicator that an item is excluded.
Bundles and combos: If you sell items as a bundle, setting the exclusion on individual items inside the bundle does not work. You need to set the exclusion on the bundle item itself. For combos, behaviour may vary depending on how the combo is configured. After setting exclusions, review your checkout screen to confirm the discount is not applied to the excluded item.
Discount exclusions apply per item or per variation. Category-level exclusions are not currently supported.
Exclude an item from discounts
Sign in to Square Dashboard and go to Items & services > Items > Item library.
Select the item you want to exclude from discounts.
Under Manage checkout, set Discount eligibility for the item (or specific variations).
Click Save.
Exclude items from discount in bulk
Sign in to Square Dashboard and go to Items & services > Items > Item library.
Select the items you want to exclude from discounts.
Click Edit items.
then turn on the “Discount eligibility” column under Attributes to set it across items at once.
Click the Attributes drop-down menu and turn on the Discount eligibility column.
Set the discount eligibility across items at once.
Click Update variations.