System updates

We’re experiencing issues that may affect your Square services. We’ll continue to update our status page with more information.

Back to Home

Set Up Item-Level Shipping Rates with Square Online

With Square Online, you can set up custom shipping profiles to create special shipping rates for specific items. Custom shipping profiles work with your default shipping profile to allow more flexibility in how you ship your items.

What is a Shipping Profile?

A shipping profile contains settings that control where, how and for how much money you’ll ship your items. The default shipping profile applies to all of your shippable items except for any items included in a custom profile.

Note: You can set up multiple default shipping profiles as long as the location information such as states, prefectures, provinces and countries is unique to each profile.

Custom shipping profiles allow you to set up different rates and destinations for specific items. For example, you might sell items that you can’t ship to particular locations due to restrictions. Creating a custom shipping profile for these items lets you exclude any restricted regions.

Create a Custom Shipping Profile

  1. In your Square Online Overview page, go to Fulfilment > Shipping.

  2. Under ‘Shipping profiles’, select add and set up your profile.

  3. Enter a name for the new shipping profile. Your customers won’t be able to see this name.

  4. Under ‘Type of profile’, choose Custom.

  5. Choose the items you want to include with this profile.

  6. Under ‘Shipping to’, choose which countries you’ll ship to. You’ll be able to select specific territories or provinces after.

  7. Enter a name for this rate that your customers will see (e.g. Priority Mail).

  8. Enter an amount to set the price for this rate.

  9. Choose how to charge this rate. Per order applies the rate to the entire order if any purchased item is part of the custom profile. Per item applies the rate to each purchased item that’s assigned to a custom profile.

  10. Select Save when finished.

Note: You can set up additional custom profiles following the same steps, but you can’t add an item to more than one custom profile.

Can't find what you need?