Card on File and Point of Sale App FAQs

Find answers to commonly asked questions about using Card on File with the Point of Sale app.

Card on File and Point of Sale App FAQs

Can I save a card on file from my Dashboard?

Yes, you can manually save a payment card to your online Customer Directory and use the card to complete a payment with the Square app.

What is Square’s Card on File fee?

You’ll pay a fee of 3.4% + 15 cents each time you complete a payment with a card on file using the Square app.

Do I need to worry about PCI compliance?

Nope! Square complies with all required PCI standards, so Square account holders do not need to validate PCI compliance for information given to Square. With Card on File, you don’t have to worry about handling your customer’s sensitive information or storing any paper forms.

Note: Square stores data in the U.S. and other countries. You may be required to notify your customers of this fact and obtain their consent before storing their information.

Can I store a payment card when a customer pays with Apple, Samsung, or Android Pay?

No, the ability to store card information from a contactless payment device isn’t available, but this is a feature we’re looking into.

How does Card on File work with printed sign and tip receipts?

Square sends a digital receipt to the email address saved to the customer’s profile each time their stored payment card is charged. However, if you have sign and tip receipts turned on, a receipt will print and your customer will receive a digital copy.

How does Card on File work with Open Tickets?

Adding a customer to an open ticket will also associate their payment card on file. When you’re ready to close a ticket, tap Charge > Under the Card on File tender type, select from the customer’s cards on file > complete the payment.

View our article on how to use Card on File with Square POS app for more information.