Card on File and Point of Sale App FAQs

Find answers to commonly asked questions about using Card on File with the Square Point of Sale app.

Card on File and Point of Sale App FAQs

Can I save a card on file from my Dashboard?

Yes, you can manually save a payment card to your online Customer Directory and use the card to complete a payment with the Square app.

What is Square’s Card on File fee?

You’ll pay a fee of 2.5% each time you complete a payment with a card on file using the Square app or when you use a card on file with Square Invoices.

How does Card on File work with automatic receipts?

When you store a card on file, have your customer enter their email address for receipts. That email address will display within your Customer Directory. When you charge a card on file, Square automatically issues an email receipt to the address associated with your Customer’s profile, even if your customer has entered a different email for their automatic receipt preference with Square.

Do I need to worry about PCI compliance?

Nope! Square complies with all required PCI standards, so Square account holders do not need to validate PCI compliance for information given to Square. With Card on File, you don’t have to worry about handling your customer’s sensitive information or storing any paper forms.

Why isn’t there a space on the authorisation form to add the CVV number for my customer’s card?

Per PCI Compliance, sellers are not permitted to store a customer’s CVV in any form. We recommend that you obtain verbal confirmation of CVV when adding a card on file from the Square Dashboard. You might also consider requesting this information in-person when your customer is present and filling out the authorisation form.

Can I store a payment card when a customer pays with a contactless card or device like Apple, Samsung or Android Pay?

No, the ability to store card information from a contactless payment card or device isn’t available, but this is a feature we’re looking into.

How does Card on File work with Open Tickets?

Adding a customer to an open ticket will also associate their payment card on file. When you’re ready to close a ticket, tap Charge > Under the Card on File tender type, select from the customer’s cards on file > complete the payment.

How does Card on File work with Square’s APIs?

When using Square’s eCommerce API or Customers API to store cards on file, you can use these cards to complete payments with both the Square app and Square Invoices (and vice versa). Square’s APIs, the app, and Invoices all use the same infrastructure to support Card on File.

View our article on how to use Card on File with Square POS app for more information.