Before you’re ready to sell or accept gift cards, make sure you’ve downloaded the most recent version of the Square app on your mobile device. Also, make sure you’ve created your gift card items from your online Square Dashboard.

Sell Your Gift Cards

To load and sell a gift card:

  1. Go to your in-app item library and tap Gift Cards
  2. Tap the gift card item and select the amount to add to the gift card. If you set up your gift card item without a price, enter the amount.
  3. Swipe or enter the gift card number to activate it.
  4. If you swipe the gift card, the amount will automatically load. If you manually enter the gift card number, tap Load.
  5. To add additional items to the sale, tap the arrow to return to your item library or tap the keypad icon. 
  6. Tap Charge to complete the sale.

Important Tips for Loading and Selling Your Gift Cards 

  • A gift card is activated once the sale is complete.
  • Only physical gift cards ordered through eCard Systems can be loaded, sold or accepted from the app. 
  • You can reload a gift card at anytime – before or when the balance reaches $0. You can also clear a card’s balance and reuse it for another customer.
  • The maximum value for a single gift card is $2,000. You may not issue more than $10,000 in gift cards to any single person in any one day. 
  • You can apply a discount to a gift card sale to issue promotional gift cards to your customers. Learn how to create discounts.

Accept Your Gift Cards 

To accept gift cards with the Square app – swipe or enter the gift card information when your customer is ready to pay.

If there are insufficient funds on the gift card, you can use Split Tender to complete the sale.

Note: After a sale, any remaining gift card balance will display on the receipt screen and on your customer’s receipt. 

Customers can also use your gift cards to place orders through your Online Store. During checkout, your customers will have the option to enter the gift card code (located on the back of the card). If the amount on the gift card doesn’t cover the total, your customer can pay the remainder with their credit or debit card.

Check a Gift Card Balance

To check the balance of a gift card, head to the Square app.

From an iPad or Android Tablet

  1. From your item library, tap Gift Cards > Check Balance.
  2. Swipe or enter the gift card number and tap Check.

From a Smartphone

  1. From the keypad, tap Charge.
  2. Tap Gift Card > Balance.
  3. Swipe or enter the gift card number and tap Check.

Note: Tapping Clear Balance will deactivate the gift card and clear any remaining balance.

To check the balance on all outstanding gift cards you’ve issued to date, download the Gift Card Details report from your online Square Dashboard

View a Gift Card’s Transaction History

  1. From your online Square Dashboard, click Sales > Transactions.
  2. Select any transaction completed with the gift card in question.
  3. Click the Gift Card link to view the payment history.

To view the receipts for each gift card transaction, click the receipt link on the left side of the popup window.

Note: Tapping Clear Balance will clear any remaining balance on the gift card.