Recover access to your Square account
About account recovery
If you're locked out of your Square account, you can regain access using one of several recovery methods. The option available to you depends on what contact methods or devices you can still access.
Before you begin
You have 5 options to recover access to your account:
Option 1: Reset your password via email (requires access to the email on file).
Option 2: Verify your identity via SMS or voice call (requires access to the phone number on file).
Option 3: Use your authenticator app (requires access to your authenticator app).
Option 4: Verify your identity with a photo ID (requires a government-issued ID; US account owners only).
Option 5: Contact Square Support (requires access to at least one contact method on file).
Option 1: Reset your password with email
If you still have access to the email address associated with your Square account:
- Go to squareup.com/password.
- Enter the email address associated with your Square account and select Send instructions.
- Check your email for a message with the subject “Reset your Square Password.”
- Open the email and select Reset Password.
- Create a new password.
Option 2: Verify with a phone call or text message
If you still have access to the phone number on file for your Square account:
From the Square sign-in page, select Trouble signing in?
Choose to receive a verification code via SMS or Voice call.
Enter the verification code when prompted.
Follow the on-screen instructions to reset your password.
Option 3: Use your authenticator app
If you have an authenticator app (such as Google Authenticator or Authy) set up for your Square account:
From the Square sign-in page, enter your email and password.
When prompted for two-step verification, open your authenticator app.
Enter the time-based code generated by the app.
Complete the sign-in process.
Option 4: Verify your identity with a photo ID
If you've lost access to both your email and phone number on file, you can verify your identity by submitting a government-issued photo ID. This option is currently available to US account owners only.
From the Square sign-in page, select Trouble signing in?
Select the option to Verify with photo ID.
Upload a photo of your valid, government-issued ID (driver's license, passport, or state ID).
Take and submit a selfie for identity matching.
Wait 1–2 business days for your submission to be reviewed.
Once verified, Square Support will contact you to help set up a new email address and phone number, then reset your password.
Requirements:
Your government-issued ID must match the name and information on your Square account.
Note: If you're not eligible for self-serve photo ID verification, you may not see this recovery option, or the verification may not complete successfully. Contact Square Support directly (Option 5).
Option 5: Contact Square Support
If none of the self-serve options work, or if you're a team member, authorized representative, or non-US seller:
Contact Square Support by visiting squareup.com/help.
Provide your name and the email address associated with your account.
If you're an authorized representative, a verification code will be sent to the email or phone number on file. Enter the code when prompted.
A member of Square Support will assist you with resetting your password.
Requirements:
You must be the account owner or an authorized representative.
You must have access to at least one contact method (email or phone) on file.