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Information Requested by Square Capital FAQ

Why do I need to submit additional information?

When you apply for a loan through Square Capital, certain information as it relates to your identity and/or business will need to be verified. This means that sometimes we require supplemental information in order to proceed with your loan application. For more information on acceptable information you can provide, check out Additional Information Requested by Square Capital.

Why do you need this information when I didn’t have to provide it in the past?

There are multiple reasons why you may be required to send in additional information when you didn’t have to previously. One common reason is to verify the identity of the individual applying for the loan, as well as the business information listed on the application. If additional information is requested, we will need it in order to move forward with processing the loan application.

What if I don’t have all the requested information?

Complete the request in full to the best of your ability. Your loan application will not be reviewed if the request is incomplete. If the submitted information isn’t sufficient, the Square Capital Team will be in touch via email and your Square Dashboard.

How long do I have to complete the information request?

You will have until the date specified in the email notification to complete the information request. If you do not provide all of the requested information on time, your application will be canceled. If that happens, please visit your Square Dashboard to see if you are eligible to apply for another loan through Square Capital.

How long does the application review process take?

Once you’ve completed every information request, the Square Capital Team will be able to review your application. You will be notified of your application status within one to three business days.

Why haven’t I received a decision after three business days?

Typically, you will be notified of your application status within one to three business days. If you don’t receive a decision within this timeframe, it may be because we still need additional information from you. Be sure to check your Square Dashboard and email inbox for any notifications asking you to provide additional information.

Related FAQ

Can I upload my documents through my mobile device?

Yes, we support documents uploaded using iOS and Android devices.

I was asked about a UCC lien but I don’t recognize the secured party?

Sometimes, institutions will use a third-party to file, track, and maintain lien positions as the registered agent of the institution. Corporation Services Company is a common third-party representative. If you are unsure of what institution the third party is acting on behalf of, best practice is to reach out directly to the third party.

How do I locate my EIN?

If you misplaced your EIN, you can call the IRS and reach their Business and Specialty Tax Line at 800-829-4933. For additional tips, visit the IRS online. If you have a copy of the SS-4 you received from the IRS, your EIN will be reflected there. Your EIN may also be reflected in your business tax return.

What can I provide if I don’t have my Social Security card?

If you can’t provide your Social Security card, you can submit your most recent personal tax return or your Individual Tax Identification Number (ITIN) letter from the IRS, along with a government-issued ID. If you submit your tax return, please be sure the document clearly displays your full legal name and Social Security number.

What can I provide if I don’t have my SS-4?

You may submit a copy of your recent business tax return, such as last year’s return.

Square Capital, LLC and Square Financial Services, Inc. are both wholly owned subsidiaries of Square, Inc. Square Capital, LLC d/b/a Square Capital of California, LLC in FL, GA, MT, and NY. All loans are issued by either Celtic Bank or Square Financial Services, Inc. Square Financial Services, Inc. and Celtic Bank are both Utah-Chartered Industrial Banks. Members FDIC, located in Salt Lake City, UT. The bank issuing your loan will be identified in your loan agreement.  All loans are subject to credit approval. FW1118

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