Square Register FAQ

To control the brightness of customer display, you can go to Settings > Hardware > Customer Display from the menu at the top. You can also adjust the seller display by following the same steps but selecting Main Display.

You can change the volume of sound from Settings > Hardware > Sounds.

You can change the date and time from Settings > Hardware > General.

You can adjust the language of your Square Dashboard to see your reports, transfers, and more in another language.

To adjust the language settings on Square Register:

Square Point of Sale, Square for Retail, and Square Appointments

• Tap ≡ More from the navigation bar at the bottom of your screen.
• Tap Settings > Hardware > General > Language.
• Select a supported language.

Square for Restaurants

• Tap Utilities from the navigation bar at the bottom of your screen.
• Tap Settings > Hardware > General > Language
• Select a supported language

You can add a custom image to your customer display right from your Square Dashboard.

To add an image on your customer display:

1. Go to your Account & Settings tab on your Square Dashboard, and click Business information > Locations > Select the location you’d like to update.
2. Scroll down to Point of Sale Checkout Background and hover over the image box.
3. Click the + icon in the image box.
4. Add your images and click Save.

Note: The recommended image size is 2328 x 1144 pixels.

If you need to adjust the settings for the customer display of your Square Register, you can do so by going to Settings > Hardware > Customer Display on your Register. You can choose to “Show Business Name on Idle Screen” and “Show Profile Image on Idle Screen.”

Your customer display cable is 40 inches long.

Square Register does not have a browser or support any app stores. This means that you cannot use Square Register to check emails, access search engines (e.g. Google), or browse any other websites that are not within Square’s domain. You also are not able to download third party apps on to your Square Register.

Square Register has a hub that allows up to 5 USB devices. Currently, receipt/kitchen printers, barcode scanners, keyboards, and cash drawers, are supported. Bluetooth-connected hardware accessories are not supported at this time. Please check the exact models supported by Square Register.

When cleaning the outside of your Register, first shut down your Register and unplug the power adapter. Then use a damp, soft, lint-free cloth to clean the Register’s exterior. Avoid getting moisture in any openings. Do not spray liquid directly on the Register. Don’t use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide that might damage the finish.

To clean the screen on your Register, first shut down the device and unplug the power adapter. Dampen a soft, lint-free cloth with water only, then use it to clean Register’s screen.

If you tap Notifications, you will be able to see the details of each notification. They are important messages for you to know. If there are more actions to be done, you should be able to tap on a message to get directed to an appropriate page.

Unless you perform the action requested by each message, that notification will not go away.

The Square Register software updates automatically overnight as long as the device is plugged in and powered on. We update the software every 2-8 weeks.

A Square Register software update includes a system update, Square apps update, and a firmware update.

If a Square apps update is recommended before the automatic nightly update, a notification will appear on the screen. To defer this update, tap Update Later. The update will then begin at 3 a.m. (or at your custom set time) as long as your Square Register is powered on and plugged in. To start the update immediately, tap Install Now.

If you manually update your Register software from your settings, you will not see an option to defer the Square apps update. The update may take up to 45 minutes to complete.

If you’ve powered down your Square Register overnight and there is a software update available, you’ll be prompted to choose a software update option when you next power on your device. For updates to apply and complete automatically, keep your Square Register plugged in and powered on overnight. Updates involve a reboot of Square Register and the customer display and are released approximately every 2-8 weeks.

• Tap Install Now to immediately start the update.
• Tap Defer Update to delay the update up to seven days. You won’t be prompted to update again until the seventh day, then you’ll be required to update the software.
• You can manually start the software update at any time by tapping ≡ More > Settings > Hardware > General > About Square Register > Software Update > Install Now.

Note: In rare cases, updates are required immediately for security purposes and you might not see the option to Defer Update.

You can go to Settings > Hardware > General > About Square Register to check if your software version is up to date. Tap Check for Update to see if there is a new software version available. We release software for Square Register every 2-8 weeks and Square Register checks for availability of updates every hour, automatically. For more details on the latest software update, check out our Seller Community.

Software update requires network connection and power, so make sure that Square Register is connected to a network via Wi-Fi/Ethernet and powered on, even when not in use. When you’re not using Square Register, you can dim the screens simply by pressing and quickly releasing the power button.

Currently, software updates happen during the nightly reboot time, which is set at 3 a.m. in your time zone to avoid usual business hours. If your business is open during 3 a.m., the software update process will prevent you from taking payments for 10-15 minutes while the customer display software updates.

You can adjust your reboot time if 3 a.m. does not work for your business. Tap Change Settings or ≡ More > Settings > Hardware > General > Nightly Reboot. You can then choose to install the update at a more convenient time for your business.

Square Register software updates may include a system update, Square app updates, and a firmware update. Software updates can take anywhere from 15 minutes to one hour to complete, depending on which updates are needed.

Square Register software updates may include a system update, Square apps updates, and a firmware update. Software updates are released every 2-8 weeks and can take anywhere from 15 minutes to one hour to complete, depending on which updates are needed.

However, Square apps updates are also released independently every 2-4 weeks, which can result in your Square apps running different versions on Square Register. Independent Square apps updates normally take up to 10 minutes to complete.

Square Register will only update the app you are logged into; keeping the speed of software updates fast and the size small so you can get back to running your business. If you are logging into another app for the first time, you’ll be prompted to update upon login.

The following Square apps are available on Square Register:

• Square Point of Sale
• Square Restaurants POS app
• Square Retail POS app
• Square Appointments POS