Get Started with Domains for Square Online
Note: Using a custom domain name requires an upgrade on your Square Online site.
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A domain, often known as a URL or site address, is what helps users find your website while browsing the Internet. If you think of your website as a house, then a domain is the house's address.
There are numerous ways you can use a domain for your website. If you already have a Square account and have Square Online set up, learn more details below.
With a domain, you can also set up an email address based on that domain. Learn more about getting started with Google Workspace for Square Online for more information on setting up your own custom email address.
Choose a Great Domain Name
If you're just getting started with the world of domains and websites, your first step might be to choose a great domain name for your site. Consider the following tips when beginning your search.
Set Up and Change Your Website's Domain Name
Once you have a domain, there are several ways to get your domain associated with your website. We even offer a free option. Learn more below.
ICANN and WHOIS
ICANN is the international, non-profit organisation that oversees the registration of all domain names globally. According to ICANN, all domains registered on the web must have current contact information from the person or entity that registered that domain, which is added by default to the ICANN WHOIS database.
Learn more about Square Online domains and ICANN’s WHOIS database.
Managing records for your domain is very important for keeping your website, as well as any email addresses based on your domain, working properly. Learn more about how to manage records for Square Online domains.
Top Level Domains (TLDs)
A Top Level Domain (TLD) is the last part of a domain name, which would be the ".com," ".org," ".co," ".store," ".menu," ".blog," etc. part of the domain. TLDs are also often referred to as a "domain extensions."
If you buy a domain from Square, be sure to complete the purchase process to confirm the final price of the domain, as different TLDs will have different prices. We currently offer a wide range of TLDs for sale, but if you're unable to find a specific TLD you want, you can purchase a domain from another registrar and connect it to your site. Learn more about how to connect your domain to Square Online.
Note: Some country code Top Level Domains (ccTLDs) such as ".com.au" can only be registered for 2 years at a time.
Secure Socket Layer (SSL)
Secure Socket Layer (simply known as SSL) encrypts the data that goes from a user's computer to your Square Online site and back, making the data exchange secure. This is especially important for online stores, where users will expect their information to be secure while transacting with you.
If your domain is hosted at Square, SSL is enabled by default for you the first time you publish your website. Occasionally, it may take up to 24–48 hours before the SSL certificate is configured.
If you have a domain hosted by a third party, you can still have SSL on your website. Make sure your domain name is pointed to the correct IP address and that your website is published. Learn how to connect your domain to Square Online correctly to enable SSL.
The domain service always attempts renewal approximately 45 days early to ensure that it renews successfully (before actual expiry). If the payment doesn't process successfully, then that would grant you plenty of buffer time to update the payment details so you avoid having your site suddenly go offline.
Note: The domain doesn't actually expire until the anniversary date of the purchase.
If you need to process a refund for a registration, transfer or renewal, please contact Square Support as soon as possible. We can also help you confirm if a bill you received for your domain is legitimate or not.
Learn more about how to manage your Square Online subscriptions.
If you don’t see your Square Online site online for any reason, there are several troubleshooting measures you can take related to your domain. Learn more about how to troubleshoot your domain to bring your website back online.
Reasons to Contact Support
If you have concerns regarding your domain, here are some reasons you might need to contact Square Support:
You received a bill in the mail regarding your domain and it looks like a scam.
You just registered a domain within the last 5 days, but it has a typo in it and you want it corrected.
You need a refund for a renewal or transfer.
Your domain has entered Redemption Grace Period (RGP) in its lifecycle after being expired for a long time, and you need to gain control of it again. Learn more about the domain lifecycle and RGP on the ICANN website.
You want to transfer a ccTLD away from Square. Some ccTLDs, or country-specific domains (e.g. ".com.au," ".co.nz," ".nl," ".de," ".fr," etc.) require a special process to transfer them away.