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Gift Cards FAQs

Seller Community: Ask questions, get answers, and see how other sellers are using Square Gift Cards.

Find answers to commonly asked questions about Square Gift Cards – either digital or physical. You can also watch a video tutorial below for additional information.

Getting Started

Can I sell digital gift cards?

Yes, you can offer free digital eGift Cards both online and in person via your Square POS app.

Can I sell and load plastic gift cards on my Square Online site?

Not at this time. You can sell eGift Cards through Square Online.

Can customers use my egift cards to pay for online orders?

Yes, you can accept gift cards for orders placed through your Square Online site or with select Square Partners. Your customers will have the option to enter the gift card number during checkout.

Can my customers use their egift cards to pay Square Invoices?

Yes, your customer can use a egift card from your business to fully or partially pay their invoice. If the balance on their egift card does not fully cover the amount owed on the invoice, then your customer can split the payment between their egift card and a payment card.

Can customers use Square Invoices to make egift card purchases?

No, egift cards are not an item available to be applied to an invoice.

Can I issue promotional egift cards?

No, there isn’t a promotional feature for issuing egift cards, but you can apply a discount to a gift card sale.

Can I sell a discounted gift card?

Yes – when a customer purchases a gift card, you can apply a discount to the sale. For example, if your customer purchases a €20 gift card and you’d like to discount the total sale by €5, apply a €5 discount. Your customer will receive a €20 gift card and will have paid €15.

Do gift cards expire?

No, physical or digital gift cards from Square don’t expire.

Are customer rewards available with gift cards?

If you’re using a Loyalty programme with Square, customers can earn stars when they pay with your gift cards. To earn stars for eligible transactions, customers need to use the same phone number entered when enrolling in your loyalty programme.

Can I view more information about my gift card sales?

Yes. You can access an overview of purchased gift cards, activations and redemptions from the Square Point of Sale app, Square Register or Square Terminal, or from the Gift Cards Overview page or the Reports section of your Square Dashboard.

Learn more about summaries and reports.

Gift Cards Cost

How much do gift cards from Square cost?

You will only pay a 1.75% + VAT fee when your customer buys an eGift Card in-store, or  a fee of 1.4% +25c + VAT for EEA cards and 2.9% +25c + VAT for UK/non-EEA cards when your customer purchases one online through your eGift Card Order Site.
Funds from the eGift Card sale are included in your next transfer, and there are no fees when a customer pays using their eGift Card.
. Note: There are no monthly subscription or activation fees to use gift cards with Square. Learn more about eGift card pricing.

Are Square’s fees applied to a sale when my customer pays with a gift card?

No. Much like a cash or other tender payment, no additional fees will be applied to transactions completed with a gift card issued from Square – only the payment total will be deducted from the gift card balance.

When am I paid for gift card sales?

You’ll receive the funds from the sale of a gift card when it is loaded and sold, according to your transfer schedule. You won’t receive a transfer for purchases made with a gift card, as it’s deducting prepaid credit that was paid when the gift card was purchased.

Gift Cards Order

How do I check the status of my gift card order?

Contact eCard Systems via email with any questions about your order, or give them a call directly on 1-866-776-7409.

Can my gift cards be used at all of my business locations with Square?

Yes. If you use multiple locationswith Square, your gift cards can be issued and redeemed at any location.

If you use eGift Cards, customers can order them online from your eGift Card order site by sharing your custom URL with them, or they can order gift cards through the Give and Get Local Directory along with other local businesses in your area that also offer eGift Cards.

Note: Only businesses offering Square eGift Cards will appear in the search in this directory. Businesses that only offer physical gift cards in-store will not be reflected.

If your business sells eGift Cards through Square and you have been processing payments with us, you should have the option to be included in the Give and Get Local Directory by visiting the eGift Cards section of your online Square Dashboard and toggling on Show a link to my eGift Cards in public directories. Once you toggle this on, your business should appear in the Give and Get Local Directory instantly.

If you wish to opt your business out of the Give and Get Local Directory, please visit the eGift Cards section of your online Square Dashboardand toggle off Show a link to my eGift Cards in public directories. Once you toggle this off, mention of your business will be removed from all directories, including those of our partners. You will still be able to promote your business and sell eGift Cards online through your personal eGift Card site using your custom URL.

Can my customers purchase multiple eGift Cards at once?

Yes, your customers can purchase eGift Cards in bulk online – you just have to turn on this feature. To do so:

  1. Go to Payments > Gift Cards in your online Square Dashboard.
  2. Click eGift Cards > Configure.
  3. Toggle on Allow Bulk eGift Card Ordering, then enter the maximum number of eGift cards that customers can purchase per order.

From your online order page for custom eGift cards, your customers can order up to the maximum amount of eGift cards that you allow. When ordering, they can choose an eGift card design, the number of recipients, the quantity per recipient and the delivery date. They can add a personal message when they enter the recipient’s information, then proceed to checkout.

Gift Cards Balance

How do I check the balance of a gift card?

Follow these steps to check the balance via Square Point of Sale. You can also add a link to your website so your customers can check their gift card balance or reload their gift card online. Create the link from your online Square Dashboard.

Can my gift cards be recycled or reused?

Because your gift cards can’t be registered by customers, they can be reused once the balance reaches zero. You can add additional money or manually clear a gift card balance anytime.

Is a gift card’s balance cleared if refunded?

No. When refunding a gift card payment, make sure that you also clear the balanceof the physical gift card from the app. If the gift card is not present during the refund, you can locate the gift card’s transaction historyfrom your online Square Dashboard to clear its balance.

Clearing the balance will deactivate and void the gift card. You’re then able to re-use the card for a future customer or recycle it if you’d no longer like to keep it.

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