Troubleshoot Your Domain to See Your Square Online Site
If you don’t see your Square Online site online for any reason, there are several troubleshooting measures you can take related to your domain.
Make Sure Your Site is Published
Check for Typos
Be sure there are no typos in the domain you associated with your site, or in the address you entered in the browser to search for your site.
Reload your browser and clear your cache. This is in case an unpublished version of your site is cached in the browser you’re using. A quick online search should show you how to clear the cache in your browser if you’re not sure how to.
Check Your Browsers, Devices and Networks
Try searching for your site using a few different web browsers (e.g. Chrome, Firefox, Edge, etc.), devices (e.g. your computer vs your mobile phone) and internet networks (e.g. your home Wi-Fi vs your mobile data) to pinpoint if any of these are part of the issue.
Maintain Your Domain Billing
Make sure your billing information is up to date for the domain service and that it isn’t expired. Learn more about how to manage your Square Online subscriptions.
If your domain has been expired for over a month, then the domain is likely in Redemption Grace Period (RGP) in its lifecycle and you’ll need to contact our support team for assistance to gain control of it again. Learn more about the domain lifecycle and RGP on the ICANN website.
Check Your Domain Connection
If your domain or website is hosted by a third party, be sure that the domain is connected to your website correctly. Learn how to connect your domain to Square Online if we host your site but the domain is hosted by a third party.
Check for AAAA Records in the DNS
If your third-party domain’s DNS records include a AAAA record, our service will not recognise it and the domain will not populate your website when it’s searched in a browser. To fix this, remove the AAAA record from your domain’s DNS and allow the changes to propagate (usually within 24–48 hours).
Wait for DNS Propagation
If you just purchased or transferred a domain, note that there is a 24–48 hour propagation period that must take place before your website is live at the domain name. You must wait until the DNS propagation period is complete for the website to appear when the domain name is searched in a web browser. Learn more about transferring your domain to Square.
To help make our troubleshooting process more efficient, take these important troubleshooting steps before you contact Square Support.