Communication is a key part of building trust with your customers. You may already have a contact form on your website, but sometimes getting a quick, personal response can make all the difference. If your business has a Facebook page, you can add a Messenger button to your site in just a few simple steps.
Navigate to the Website > Messenger section of your dashboard and click the Set up now button. You will be asked to connect your Facebook page and grant permissions. Take a moment to review the permission request, then click Done.
You should see your connected page once you’ve finished connecting to and authorising Facebook. Click the Next button to move on.
Choose a style for the Messenger icon and decide where you want it to be on your site. The preview image will update to reflect your choices so you can get an idea of how it will look on your website. If you change your mind later, you can easily edit the appearance of the icon from the Website > Messenger page in your account.
The final step is to publish your website. Please note that using the Publish button here will also publish any changes you’ve made since your last publish. If you’re not ready, you can click cancel and come back later to finish the setup and publish.
Once the Messenger icon is live on your website, it will appear on every page in the location you chose during setup. Customers who click on the icon will be taken to a new window with a blank message to your page. From this point, everything works the same as usual in Facebook Messenger.
If you ever want to turn Messenger off, you can do so from Website > Messenger via the Disable button. You can also change which page is connected or completely disconnect your Facebook account from here.