Set up and customize tipping
About payments and tips
Square makes it easy to accept tips digitally or with a signed receipt. You can customize how you collect tips and the options for your customers to give tips.
Before you begin
If you use point-of-sale modes, you can enable tipping and customize the settings from Square Dashboard and the Square Point of Sale app. Learn how to create and assign modes.
You can settle signed open bills manually, or they will settle automatically after 36 hours. After 36 hours, all unsettled payments will be automatically settled with a $0 tip.
You cannot adjust tips after payments are settled.
You can’t use sign and tip on printed receipts with contactless (NFC) payments.
If you’re using Square to manage your team, team members can only settle payments they’ve processed by default, and tips will be attributed to the team member that processed the payment.
Settled payments will appear in your next transfer based on your transfer schedule, and they’ll also appear as completed in your sales history and transactions. Learn more about how to set up and edit transfer options.
Step 1: Enable tipping
Step 2: Customize settings
Set tip amounts
Select Smart tip amounts or Set percentage amounts.
Click the drop-down options below for more details:
Set tip calculation
Select if you want your tips to be added After taxes or Before taxes.
Customize other settings
Turn on/off Allow custom amounts.
If Allow custom amounts is enabled and the preset amounts are all set to 0%, your point-of-sale app will hide these amounts and display only the Custom Tip Amount and No Tip options.
Turn on/off Separate tipping screen.
- If separate tipping screen is on, your customers can select a tip after the payment has been processed.
- If separate tipping screen is off, tipping options will be shown on the signature screen.
To enable separate tipping screen, you need to turn on signature collection:
- Click the back arrow and go to Signature and receipt in the Checkout settings.
- Turn on Collect signatures.
- Select Sign on device or Sign on printed receipt.
Note: Tips on printed receipts must be entered within 36 hours.
Turn on/off Allow round-up tipping.
- If round-up tipping is enabled, a tip amount will automatically be populated based on the total transaction size.
- If the total transaction is less than $20, the tip will round up the amount to the next $1.
- If the total transaction size is more than $20, the tip will round up the amount to the next $5.
- Note: Round-up tipping is only available on iPad, iPhone, Terminal, Handheld and Android devices.
Step 3: Enable sign and tip on receipts (optional)
After you’ve connected and configured your device to a compatible receipt printer, you can enable sign and tip from your Square Dashboard or Point of sale app.
- Sign in to Square Dashboard and go to Settings > Device Management > Modes.
- Select the mode you want to enable tipping on.
- Click Manage under Settings.
- Click Signature and receipt.
- Turn on Collect signatures.
- Select Sign on printed receipt.
- Choose the receipt format:
- Use quick tips on authorization slip: Receipt shows three tip options for customers to choose by simply checking a box.
- Include item details on authorization slip: Receipt shows tip, total and signature line, allowing your customers to leave a custom tip amount.
- If applicable, select Print customer copy of authorization slip to automatically print a customer copy.
- Click Save.
- Open your app and tap ≡ More.
- Tap Settings > Checkout > Signature and receipt.
- Turn on Collect signatures.
- Select Sign on printed receipt.
- Choose the receipt format:
- Use quick tips on authorization slip: Receipt shows three tip options for customers to choose by simply checking a box.
- Include item details on authorization slip: Receipt shows tip, total and signature line, allowing your customers to leave a custom tip amount.
- If applicable, select Print customer copy of authorization slip to automatically print a customer copy.
- Click Save.