Troubleshoot DoorDash integration with Square
Square’s new integration with DoorDash provides a more streamlined and user-friendly experience than previous integrations. We strongly recommend migrating to the new integration for the newest features, best performance and troubleshooting support provided by Square. If you are on the older integration, you must reach out to DoorDash for troubleshooting assistance.
If you are unsure which integration you have, you can check by logging in to your Square Dashboard.
On your Square Dashboard, navigate to Account and Settings > Online sales channels. If you see DoorDash, you are on the newest version of the integration.
On your Square Dashboard, navigate to Account and Settings > App integrations. If you see DoorDash, you are on the older integration and need to switch to the newer version. Learn how to set up DoorDash integration with Square.
Troubleshoot set-up and onboarding
If you encounter an issue during the set-up process for your DoorDash integration, check the following:
DoorDash requires you to have an account with them prior to connecting your Square account through the integration.
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Ensure you have one of the following:
Square for Restaurants Free, Plus or Premium.
Full service, quick service or bar mode enabled in the Square Point of Sale app.
Ensure you have at least one menu created in your Square account.
If you have attempted to onboard previously but didn’t complete the process, this may prevent you from attempting to onboard a second time. If you are unable to complete the onboarding process due to this error, please reach out to DoorDash (mxpsupport@doordash.com) so they can clear the existing in-progress onboarding.
Troubleshoot missing items
If items are missing and not appearing on your DoorDash menu, check the following:
On your Square Dashboard, navigate to Items and Orders > Menu. If the item is not listed in the menu, click Add. If the item is in the menu, click it to open the Edit item page and check the following:
Check the available stock. If an item’s stock reaches zero or if it is manually marked as out of stock, DoorDash will remove it completely, instead of listing it as sold out.
Click Locations and ensure the location that is assigned to DoorDash integration is selected.
Under Where it’s sold, ensure DoorDash is enabled.
Under Fulfillment, select Online fulfillment methods > Edit and ensure Pickup and Local delivery are selected.
Click Save.
Troubleshoot missing menus
If your menu is not displaying on your DoorDash store, check the following:
On your Square Dashboard, navigate to Items and Orders > Menu.
Select the menu that is missing and click the three dots next to the menu’s name > Edit menu.
Click Locations > Edit to check the menu’s availability. Ensure it is assigned to the location that is linked to your DoorDash integration.
Click Done > Save.
Troubleshoot the appearance of your menu on DoorDash
There may be some differences in the appearance of your Square menu on DoorDash. The majority of these differences are normal and do not require troubleshooting. Below is a list of differences between the three platforms and a short explanation.
Item description: The text that describes menu items will be different across platforms. DoorDash does not support bold, italics or underlined text. Line breaks or spaces between lines are not supported, which may cause your item description to appear as one large paragraph.
Sorting order: The order in which items and item modifiers are listed is different from how they appear in Square. DoorDash has its own sorting algorithm for items inside a category that are ranked based on popularity and order volume. Item modifiers that are required to add an item to the cart are placed at the top.
Subcategories: DoorDash does not support nested subcategories, so any nested subcategory will be flattened when sending categories to DoorDash.
Manage your DoorDash account
Although DoorDash integrates with Square, their account-specific features and services are managed by them directly. If you reach out to DoorDash support, ensure you receive a support ticket number that can be shared with Square support.
For DoorDash-specific questions relating to:
Refunds
DoorDash account billing and fees
DoorDash marketplace facilitator taxes
Customer contact information
Dasher contact information
Promotions and customizations for your DoorDash store
Please browse the DoorDash Help Center or Contact the DoorDash Support team.