Set Up Real-Time Shipping with Square Online
Real-Time Shipping (RTS) offers the most accurate shipping rates and helps avoid under or over-charging for shipping. Carriers provide dynamic rate estimates at checkout, based on distance, weight and the number of boxes needed to ship the items.
Real-Time Shipping rates are estimates and may differ from the actual postage paid contingent on final weight and box size. Additionally, you can use a combination of Real-Time Shipping and manual shipping rates.
To use Real-Time Shipping, you need the following:
Configure Your Carriers
For U.S. based merchants, there are master accounts with USPS and DHL that offer discounted rates. These carrier accounts are already set up for you to use and require nothing additional on your part.
If you want to use UPS or FedEx, or use DHL to ship from outside of the US, you must connect your own accounts.
To use your own account:
Go to Settings > Shipping on your Online Overview page.
Select Edit in the Advanced Settings area.
On the following page, select a carrier and enter your information
For FedEx, you’ll need both your Account ID and Meter number. Learn more details about connecting FedEx and UPS.
Configure Shipping Boxes
The default box setting for RTS is 10” x 10” x 10” with a max weight of 70 lbs. To change this:
Go to your Online Overview page.
Select Settings > Shipping > Advanced Settings.
Edit the dimensions, maximum weight and set a maximum number of items that will fit into the box (optional).
To add more box sizes, use the Create new link and enter the information for each box.
Finally, edit your items to link them to any one of your box sizes.
The default box will be used for items that don’t have a specific box assigned to them. If a customer places an order where more than one box size is needed, RTS will use multiples of the largest box size needed to accommodate the number and weight of items purchased.
Create an RTS Shipping Rate
Creating an RTS shipping rate is just like setting up a manual shipping rate.
When setting up RTS, you will be prompted to set a fallback rate to ensure that orders are always charged something for shipping. Occasionally, carrier systems may be down and unable to calculate shipping rates – the fallback rate will be triggered in that case.