Note: Square doesn’t share your contact information with sellers to whom you haven’t directly given your information. Even when you are receiving automated receipts after making a purchase at a Square Seller, your contact details are not visible to them. When a printed receipt is available, we may show an obfuscated email (e.g. firstname.lastname@example.org) on the checkout screen.
What is an Automatic Receipt?
When you use a payment card for the first time with a Square Seller, you are asked on the point of sale device to enter your email address or phone number to receive digital receipts for future purchases made with this card via email or text message.
At this point, the email address or phone number is attached to that payment card. If you provided your email address, you will automatically be sent receipts to this address when you make subsequent purchases with that card at Square Sellers without having to enter in your email address each time. However, if you provided your phone number, you will still need to manually choose to receive a receipt via text after each payment with a Square Seller.
How can I unsubscribe from Automatic Receipts?
You can unsubscribe from automatic receipts by selecting Turn off automatic receipts from the footer of your emailed receipt.
You can also choose to unsubscribe or make any additional changes via your Square Profile. To do so:
- Click Manage Preferences at the bottom of any emailed receipt from Square.
- Under Email Preferences toggle off Receive automatic receipts to unsubscribe from all Square business’ receipts. To unsubscribe from a specific Square business’ receipts, scroll down to *Businesses visited, and toggle off receipts for individual business.
Note: Toggling off Receive automatic receipts means you’d like to stop receiving automatic email receipts for purchases from all sellers using Square. When visiting any Square seller in the future, you will be asked if you would like to receive your receipt via text message or email for each purchase. You can enter your phone or email address to receive a one-time receipt from that seller. You will not be re-enrolled to receive automatic receipts from any seller using Square unless you adjust your preferences.
How can I resubscribe to Automatic Receipts?
If you’ve unsubscribed from automatic receipts, you can resubscribe by selecting Manage Preferences at the bottom of any Square receipt. You have the option to resubscribe to automatic receipts for purchases from a specific seller or all sellers.
How can I change my phone number for text receipts?
If you provide a phone number to receive an SMS receipt from a Square Seller, this information will be pre-populated (but redacted, e.g., ** ** 1234) on the receipt screen for you to confirm during future purchases from Square Sellers. You can edit the pre-populated phone number at the point of sale by tapping the field and entering new information.
What if I receive a receipt that wasn’t meant for me?
To unlink an email address associated with your payment card for automatic email receipts:
Click on Not Your Receipt? at the bottom of your Square receipt.
Under Card Preferences, select Unlink next to your email address.
Why am I receiving a receipt not meant for me?
There are several ways that your email or phone number may have been mistakenly connected with a purchase you didn’t make:
- If you share a credit card with other people in your family.
- If an individual who isn’t the owner of the card (e.g., a spouse or friend) borrowed the credit card and entered their own email at the time of purchase.
- If a customer makes an error typing their email in at the time of purchase.
- If a seller accidentally enters an email address that isn’t the customer’s.
- If an individual made a purchase on behalf of someone else and enters the other person’s email address as the destination of a receipt, etc.
Note: If your email address or phone number for receipt delivery was entered with a mistake, let us know and we can unlink this information from your payment card so you can enter the correct contact information to receive your receipts next time you visit a Square seller.
|Seller Community: See what other Square sellers do when a receipt is sent to the wrong email address or phone number.|