Introducing the Redesigned Square for Retail Point of Sale App

We redesigned the free Square for Retail POS app so you can customise the layout of your catalog and optimise your workflow by organising the items, actions, and functions most useful to you during checkout. Now with more tools, you can personalise your POS to make checkout a more efficient experience, no matter the size of your catalog.

The new design features:

• Personalisation: Organise your items, discounts, saved carts, and customer profiles in a way that works best for you and your business.

• Scalability: Unlock more real estate to seamlessly organise your catalog of items into pages, categories, and display groups.

• Efficiency: Save time by having quick access to shortcuts you commonly use when processing an order, like quickly attaching a customer’s profile to the order, adding a discount, adjusting an item’s price, or opening a saved cart.

What’s New?

Now with a customisable item grid, you can create as many Favourites pages as you want. You can also have as many tiles as you want on each page.

With the new Square for Retail app you have two default pages:

• Favourites: Discounts, Customers, and Saved Carts will be your default tiles before you customise your layout.

• All items: Categories will have a tile, and you can have as many tiles as you want. Just tap to view items within each category.

Note: Any favourites previously created in Square POS or Square for Retail POS will transfer to the new Square for Retail app.

Get Started

1. Download the most recent version of the Square for Retail app on a compatible smartphone or tablet.

   1. If you’re using Square Register, you’ll need to make sure the software is up-to-date prior to using the new features. Learn more about updating your Square Register.

2. Once you’ve downloaded the app, sign in using the email address and password associated with your Square account or a device code.

Learn more about downloading the Square app.

Upgrade Your Retail POS App

To upgrade to the newly redesigned Retail Point of Sale:

1. From your home screen, tap ≡ More > Settings > Checkout.

2. Tap Upgrade to the new Retail Point of Sale to begin the upgrade.

You can revert back to the original Retail POS for a limited time by following the same steps and clicking Revert to previous experience.

Customise Your Pages and Grid

1. On an iPad, tap and hold any tile to switch to setup mode. 

2. From there, you can move tiles to your preferred layout. On Square Register, tap and hold the whole editing sheet to move tiles. 

3. Select Done to save your changes.

Edit pages

1. Tap the page title to show the editing icon.

2. Tap the editing icon next to the page name to edit the page. 

3. From here, you can add new tiles for items, categories, groups, or actions.

4. To remove a page, tap Remove Page. This does not delete any items, categories, or discounts from your account, only the page that organises them.

5. Tap Add a page to create a new page.

Add and edit tiles within pages

You can add and edit tiles for individual items, categories, or actions by tapping the respective options when editing the page.

• Item: Creates a single item tile. Add multiple item tiles at the same time by checking the boxes by the item name.

• Category: Creates a tile for a category that will show any items within that category when tapped. Add multiple category tiles at the same time by checking the boxes by the category name.

• Action: Creates a tile for saved carts, customers, discounts, or individual discounts.

To add or edit a tile:

1. Tap and hold any tile to enter setup mode.

2. Tap + on an empty tile to create a new tile. Choose Item, Category, Display Group, or Action.

Note: Use the Item Library to edit or add images, colours, and names to item tiles.

Service Charges

With the Square for Retail POS app on iPad or iPhone, you can also add service charges to any purchase. To get started:

1. From the Checkout screen, hold down a tile then tap Edit tile grid.
2. Under “Add to page,” tap Action.
3. Check the Service charges action tile box.
4. Select applicable service charges.
5. Tap Done.

From there, you can move the tile to rearrange or tap the Service charges tile to make edits at any time.

To checkout a customer with a service charge:

1. Add items to the cart.
2. Tap the applicable items, then tap Apply Service Charge.
3. Choose applicable service charges, then tap Save.
4. Tap Add to Cart.
5. Tap Charge to complete the payment.

Learn more about Services Charges with Square.

FAQ

Does this change affect all devices?

All devices with the Square for Retail app will show the redesign. If you have multiple devices for each location, any edits you make on one device will show up on every device logged in to the same location.

Note: While iPhones will show your item grid, you will need to edit the grid and tiles from a different device.