Payment Limits FAQ
What is a payment limit?
Payment limits are restrictions that put a temporary cap on your ability to process transactions through your Square account. It’s important to note that Square doesn’t put limits on your payments because you’ve done anything wrong. In certain situations, we put limits in place to protect your account and the larger Square ecosystem from transactions that seem likely to result in payment disputes (which means financial loss for both of us—seller and Square alike).
Why do I have a payment limit on my account?
Square doesn’t put payment limits in place lightly, because we know we’re putting a ceiling on the amount of business you can bring in easily. It all comes back to your customers’ ability to dispute payments they’ve made to you—we’re trying to protect your business and our ecosystem from losing money when the customer’s bank rules that you have to return their money. Square makes this decision based on a number of different possible scenarios:
New to Square. If you’re new to Square and have a lack of processing history on your account, we may put a payment limit on your account until we know more about how you process payments.
High rate of payment disputes. If a lot of your customers are disputing their purchases and/or if you have insufficient funds to support/refund those disputes, we may put a limit in place until your rate of disputed payments goes down.
Erratic processing activity. Sudden changes in how many payments you’re taking within a given period, or the size of transactions you’re taking, the velocity or volume of transactions on your Square account may result in a payment limit until a regular pattern re-establishes itself.
High-risk goods or services. We’ve found that some businesses sell products or services that are more prone to receiving payment disputes. We may put a payment limit on these kinds of businesses until we’ve established that they can maintain a low rate of payment disputes.
How will I know if my payments are limited?
We’ll send an email to your Square account if it’s necessary to put limits in place or adjust limits already in place. You can email Square to ask for more details or check in on how far you have progressed towards your limit – just respond to the original payment limit notice that we sent to your Square account.
What’s the timeline around payment limits?
A payment limit is applied by calendar period. Limits might be applied in a monthly, quarterly, or annual timeframe. Limits applied mid-period will apply to the entirety of that period. For example, if a monthly limit is applied on June 15th, then the amount processed between June 1st and June 15th will count toward the processing limit for the remainder of that month.
How can I request to have my limit(s) reviewed to be considered for removal or increased?
We’ll let you know whenever we make a change to your limits or remove them altogether. We periodically review your limits based on your processing history and on documentation that we request from you. To proactively request an increase to or removal of your limits, you can respond directly to the original payment limits notice we sent to your Square account. You can also call us, but please have your customer code handy (you can find it in that same notice). We’re available at 0800 098 8008, Monday to Friday from 9 a.m. to 5 p.m.
How can I find how far I’ve progressed toward my allotted limit for the given timeframe?
We’ll send you update emails when you’ve hit or exceeded 50% and 75% of the total limit for the calendar period, when there are 7 days left in that calendar period. You can also respond to the original payment limit notice or call the number above at any time to check in on how far you’ve progressed toward your limit.
How many active limits can I have on my account at the same time?
This varies from account to account, depending on the type and size of your business and the kinds of transactions you process. It is possible for an account to have more than one limit restriction at one time.
How does this affect eCommerce payments?
If you exceed your payment limit, any additional transactions that your customers attempt will be declined. We recommend you seek an alternate method of payment for any transactions that exceed these limit(s), such as a cheque or bank transfer.
What will payment limits look like at the point of sale?
If you attempt to process a payment after you’ve already reached your payment limit for that calendar period, you can expect the transaction to decline at the point of sale.
How often are payment limits put in place?
This varies widely depending on the type and size of your business and the kinds of transactions you process. But payment limits are always temporary and you shouldn’t expect it to happen frequently.