Learn some helpful troubleshooting tips for sending and paying Square Invoices.

Troubleshooting Tips for Sending Invoices

If you have any problems sending Square Invoices, keep the following tips in mind:

  • Make sure your browser is up to date.
  • For your protection, Square can occasionally cancel an invoice if your customer makes too many failed attempts to pay it. You can duplicate a cancelled invoice and try sending it again. Please verify your customer’s identity since transactions are declined by the card issuer, not Square. Learn more about potential scams and how to accept payment cards safely.
  • Late fees cannot be charged for Square Invoices.

Learn more about sending invoices from a mobile device or your online Square Dashboard.

Troubleshooting Tips for Paying Invoices

  • When paying an invoice, make sure your browser is up to date.
  • If a payment card is declined, Square is not informed of the exact reason. We recommend contacting the card-issuing bank for more information.
  • To ensure a safe and secure processing environment, Square can occasionally cancel an invoice if there are too many failed attempts to pay it. You may request a new invoice be sent from the business owner, however, we recommend you also call your bank to authorise the transaction.
  • If you receive an error stating your card was not accepted, check all the information you’ve entered, including the card number, expiry date, CVV and postcode.

Learn more about paying Square Invoices.