Payments accepted with Square are sent directly to your linked bank account based on Square’s transfer schedule. If you can’t find a transfer, review the information below to make sure you’ve ruled out common issues:
View Transfer Details
From the Online Square Dashboard
Visit Money > Balance in your online Square Dashboard.
If you have more than one location, choose which location you would like to view.
Click View All Transfers.
Use the date-selector tool to refine the date range of your transfer search. You can also click the middle of the date-selector tool to see a full calendar view.
Click on any transfer in the list to view details, including the transfer mechanism, the last three digits of the bank account where the transfer was sent, the individual card payments included in the transfer and related trace details.
From the Square Point of Sale app
Tap ≡ More from the navigation bar at the bottom of your screen.
Tap View all activity.
Your transfer reports will be listed under History. Click on any transfer in the list to view details, including the transfer mechanism, the last three digits of the bank account where the transfer was sent, the individual card payments included in the transfer and related trace details.
Note: If you are having difficulty locating a specific transfer on the Square app, you may be signed in to a different location. Sign out of the app by tapping More and then Sign Out. Sign back in to choose the correct location.
Review your transfer schedule
Check Square’s transfer schedule cut-off times. If payments were accepted after midnight or your customised close of day, those payments will be sent in your next transfer.
Transfers aren’t sent during weekends. Payments accepted on Saturday or Sunday are sent to your linked bank account by 16:00 on Monday.
Most banks are closed during weekends and holidays, so transfers sent by Square are usually delayed during these times.
Check your payments
Make sure all payments were processed as card payments and not recorded as cash, cheque or other tender. Money isn’t actually processed through Square with the cash, cheque and other tender options
Check your Square Account
Check your emails or notifications to see if the Account Services Team have reached out for more information regarding your Square Account. Learn more about Suspended Transfers FAQ.
If you have multiple Square accounts or locations, make sure your device was signed into the active Square account or location associated with the linked bank account. The ability to transfer funds between Square accounts or locations is not available. You can opt to transfer funds outside of Square or issue a refund and sign-in to the correct Square account or location to process the payment again. You’ll need the original payment card or details from your customer.
Check your location status. If you were accepting payments on a deactivated location, you will need to reactivate that location, wait for the transfers to clear and then deactivate it again. Ensure you’re logged into the correct location before continuing to accept payments on your point of sale devices.
Check your bank account
Check that your bank account is verified. If you take payments before linking your bank account, money will remain in your account balance until your bank is verified.
You can link multiple external bank accounts to your Square account from the Bank Accounts section of your online Square Dashboard. Ensure that you’re looking at the correct linked bank account for your business location if you have multiple locations with Square.
Check if a transfer is pending. Pending transfers will complete and should arrive on the next business day.
Make sure your Square account isn’t linked to a closed bank account. If the transfers are sent to a closed bank account, please contact our Customer Success team.
If you are still having trouble locating your transfers, check your email to see if you’ve been contacted by Square. If you have, reply to that email. You’ll also want to double check your spam folder as some email filters may automatically sort out Square’s emails.