System updates

We’re experiencing issues that may affect your Square services. We’ll continue to update our status page with more information.

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Team Plus Billing Updates

In September 2022, there was an error in our billing system which uncovered that many Team Plus subscribers have not been billed for their Team Plus subscription for various lengths of time. While we will not be back charging for any previous months of service, we have developed a remediation plan to ensure that all sellers are on the proper subscription tiers and being billed accordingly.

As such, starting on December 1, 2022, impacted sellers will see one of two changes to their Team Plus subscription, depending on their location count and usage of Team Plus features.

Migrated to Team Management Free

Impacted sellers with two or less active locations on Team Plus that have not used any Team Plus features in the past 90 days will be migrated to the free tier of Team Management. Following this migration, if any impacted sellers would like to re-subscribe to Team Plus paying the standard rate of $45/month/location, they can do so at any time by visiting Account & Settings > Business information > Pricing & Subscriptions in your online Square Dashboard.

Migrated to Team Plus on the Standard Rate

Impacted sellers with two or fewer active locations on Team Plus that have recent usage of Team Plus features in the past 90 days will be migrated to the standard rate of $45/month for each location that is active on Team Plus. If these sellers add any additional locations to their Team Plus subscription between now and 1 December 2022, they will be charged an additional $35/month for each location added on a going-forward basis.

Sellers with more than 5 locations

We are actively working with our Account Management and Customer Support teams to develop a solution to remediate the billing error for any impacted sellers that have three or more locations on Team Plus. 

The account owner for all impacted sellers has received communication either via email or Dashboard notification – or both – reflecting the details outlined above.

If you no longer need Team Plus, you can downgrade to the free Team Management product by visiting Pricing & Subscriptions within your online Square Dashboard. You can also read more about how to manage your Team Management subscription in our Support Centre.

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