Move bills off unsupported devices
About open bills on unsupported devices
Open bills, also known as open tickets, allow you to track in-progress orders across your Square devices. Square is ending bill-sync support for certain end‑of‑life devices that cannot update to the minimum required app and operating system versions. After Monday 29 June 2026, bills created or updated on unsupported devices will no longer sync with your other Square devices. Affected devices include:
Square Terminal and Square Register first-generation models that cannot update beyond version 6.77
Android devices running Android 6 or below
Older iPads and iPhones that cannot upgrade past iOS 14
Before you begin
You can move bills off unsupported devices from your Square Point of Sale app or Square for Restaurants app on a supported device.
You may need access to your device’s system settings to check for operating system updates. Learn how to update software on Square Terminal, Square Register, and Square Handheld. Existing open bills are migrated into the newer experience and historical sales remain in reporting. However, any new bills created on unsupported devices after the cutoff date will not sync to other devices, so move to supported devices as soon as possible.
In many cases, card payments may continue to work locally on older devices. However, bills and tickets on older devices won’t sync with your other devices. For the most reliable experience, process payments and manage bills on devices that support the latest Square app.
If you are unsure whether your device is affected, check for in‑app notifications or look for a persistent open bill named ⚠️ Unsupported device in your bills list before following the steps below.
Step 1: Check whether your device is affected
Open your Square Point of Sale app and tap Notifications.
Look for a message stating that some of your devices will stop syncing bills on a specific date.
Go to the Bills or Tickets tab on your device.
Look for a persistent open bill named ⚠️ Unsupported device with a note about bills no longer syncing. This bill is only an alert, it does not represent a real customer order.
If you see either notification, your device doesn’t support bill syncing.
Step 2: Update your device software
If possible, update your device’s software to the most recent operating system software. To do so:
Open your device’s system settings and check for an available operating system update.
Update the Square Point of Sale or Square for Restaurants app from the relevant app store to the latest version.
Reopen the app and confirm whether the ⚠️ Unsupported device warning has gone away.
If the warning is gone, your device now supports bill syncing and no further action is needed.
Step 3: Move your workflows to a supported device
If you already have newer Square hardware or mobile devices that can run the latest app:
Sign in to the latest Square Point of Sale or Square for Restaurants app on a supported device.
Use only supported devices to open new bills, update and close existing bills, and run your day‑to‑day service.
Stop using the older device for bills or tickets once you confirm everything appears on the newer devices.
You can continue to use your unsupported device to take payments and disable open tickets. This is the simplest way to avoid disruption.
Step 4: Replace end‑of‑life hardware
If the device is too old to update:
Consider replacing it with current Square hardware, such as a newer Square Register, Square Stand with a modern iPad, or Square Terminal. View available options and pricing on Square Shop or contact our Sales team.
If you work with an Account Manager, get in touch to discuss upgrade options.
Sign in with your existing Square account on the new device and confirm that your bills sync correctly.
Retire or repurpose the old device so it is no longer used for bills. Learn how to recycle your hardware.