Scales Beta Guide

Learn how to connect and troubleshoot supported scales with Square Point of Sale.

To get started you will need a compatible scale and a RS232-to-USB cable. As the cables are tricky to source, we will be sending beta sellers the cables. Please email beta-uk@squareup.com if you have not yet ordered a cable from us. 

This scale integration allows you to connect scales to Point of Sale. Items can be weighed and the unit total and price will automatically populate on the Point of Sale. When a scale is connected, a pop-up box showing the unit total and price will appear for 2 seconds when items are added to cart. 

Our scale integration in the UK allows  weighed items to be sold per gram (g) or kilogram (kg). On Square Point of Sale you are able to use other units of measurement but only g/kg should be used. You can configure  the measurement type of your items in the Items section of Square Point of Sale or Dashboard. 

Supported Scales

For a list of all supported hardware by device, check out our hardware compatibility page

Note: Brecknell 6710U and CAS SW-RS are supported with the following Square Stands:

• Square Stand (2nd generation) for iPad (2021, 2020, 2019), 10.5" iPad Air (2019), iPad Pro 10.5”

• Square Stand (1st generation) for iPad (2021, 2020, 2019), 10.5" iPad Air (2019), iPad Pro 10.5”

• Square Stand (1st generation) for iPad (2017, 2018), iPad Pro 9.7", and iPad Air (1, 2)

Not sure which Square Stand model you have? Learn how to identify your Square Stand Model.

Connect Your USB Scale

The Brecknell 6710U USB Scale and CAS SW-RS are compatible with iPads with Square Stand, Android devices, Square Register, and Square Terminal, and require the following:

• The latest version of the Square app for Android or iOS.

• Items configured to sell by weight.

• For Brecknell 6710U and CAS SW-RS scales, you’ll need the right cable depending on the model of your Square Stand. This can be purchased through Square Shop.

• For CAS PD-II scales, you will need a USB-B male to USB-A male cable.

Connect to Android

To connect the Brecknell 6710U scale or CAS SW-RS scale to your Android device (including supported mobile devices, Square Terminal, and Square Register):

1. Plug the 9-pin male end of the RS-232 cable into the port on your scale, and insert the USB-A male side into the hub for your Android device.

2. To check the connection, open the Square Point of Sale app and tap the three horizontal lines on the navigation bar. From Square Register, tap the down arrow.

3. Tap Settings > Hardware > Scales.

4. The connected scale should appear in the app menu as USB Scale. Keep in mind your Square Point of Sale app can only connect to one scale at a time.

To disconnect the scale, simply unplug the scale’s cable from your device.

Connect to Square Stand

1. Plug in the 9 pin male end of the cable into the port on your scale.
   
   Note: For Square Stand (1st generation) for iPad (2017, 2018), iPad Pro 9.7", and iPad Air (1, 2), you need to connect the 9 pin male end of the Serial-to-HID adapter into the port on your scale and plug the Micro-USB end of the cable to the adapter.
   

2. Insert the USB-A end into the Hub of your Square Stand
   To check the connection, open the Square Point of Sale app and tap the three horizontal lines on the navigation bar.

3. Tap Settings > Hardware > Scales.

4. The connected scale should appear in the app menu as USB Scale. Keep in mind your Square Point of Sale app can only connect to one scale at a time.

To disconnect the scale, simply unplug the scale’s cable from your device.

Note: Brecknell 6710U and CAS SW-RS are supported with the following Square Stands:

• Square Stand (2nd generation) for iPad (2021, 2020, 2019), 10.5" iPad Air (2019), iPad Pro 10.5”

• Square Stand (1st generation) for iPad (2021, 2020, 2019), 10.5" iPad Air (2019), iPad Pro 10.5”

• Square Stand (1st generation) for iPad (2017, 2018), iPad Pro 9.7", and iPad Air (1, 2)

Not sure which Square Stand model you have? Learn how to identify your Square Stand Model.

Troubleshoot Your USB Scale

• Confirm you are connecting a compatible scale to your Square Stand.

• Confirm you are connecting your scale with the correct cable depending on your Square Stand model.

• Confirm you’re using the USB Scale with iPads with Square Stand or an Android tablet running the latest version of the Square app.

• Make sure your Square app is up to date. The latest version of the Square app for Android is required to connect to the scale. Learn how to update your app.

• Ensure you’ve correctly set up Items to sell by weight.

• Check that you have a secure connection between your scale, cables, and any additional connected accessories.

To make sure your CAS SW-RS scale is set up in the right ECR (Extended Control Register) mode:

1. With the scale turned off hold the ZERO key and turn the scale on.

2. When U SEt appears, release the ZERO key.

3. Press the ZERO key and the display will show tyP X, where X is the current type setting. Use the TARE key to select type 5.

4. Press the ZERO key and the display will show AP X (X being the time for the scale to auto power off.)

5. Now select 60, 30 , 10, or oF can be selected with the TARE key.

6. Once the selection is made, press the ZERO key. The scale will count up and go to the weigh mode.