System updates

We’re experiencing issues that may affect your Square services. We’ll continue to update our status page with more information.

Home>Set Up

Square Register Set Up FAQ

How do I set up my Square Register?

Please follow the instructions on the set up page.

Should I dock customer display or undock & connect via USB Cable?

It depends on your preference and how the counter is set up at your business. Here are some considerations that might influence your decision.

  • How much space do you have on your countertop?

    • Docking the customer display to Square Register makes things more compact. Also, since there is no need to connect the two displays via USB cable, there’s one less cable to worry about.

  • Do you have a split countertop?

    • If you have a countertop that has a different height for customers vs. team members, you might find it better to undock and connect customer display via USB to allow the flexibility in height.

  • Which allows better angle for your customers?

    • For a wider, lower or a higher countertop, it might be hard to optimise the placement for both team members and customers. It would be easier to optimise the placement of two screens separately by undocking and connecting via USB.

  • Do you want to be able to see the customer display more easily?

    • Undocking and connecting customer display via USB may allow team members to look over the customer display screen more easily in case you want to help customers. Although team members will be able to see what actions are being performed on the customer display at any given time, if you want to see exactly what customers are seeing, we recommend that you undock and connect customer display via USB.

How do I connect Square Register to my network?

There are two ways to connect Square Register to your network: Wi-Fi and Ethernet. You can connect to Wi-Fi through Device > Network. Or you hard-wire through the Ethernet port on the hardware hub. Make sure to check the network connection in the same section. You can also quickly check via the Wi-Fi / Ethernet network status indicator at the top right corner of the status bar.

How do I connect Square Register when my Wi-Fi is down?

If you can connect via Ethernet, you can do so through the Ethernet port on the hardware hub.

How do I adjust the angle of Square Register?

You can tilt the cashier side display. However, you can’t adjust the angle of the customer display, other than what’s allowed from docking & undocking and connecting via USB cable.

How do I secure Square Register to my countertop?

There are two ways to secure the device to your countertop - using adhesive or screwing with a mounting plate.

Can't find what you need?