Troubleshoot Your Barcode Scanner

Review these tips to troubleshoot your Bluetooth or USB barcode scanner.

Troubleshoot Bluetooth Barcode Scanners

  • Confirm you’re using an iPad with a Bluetooth scanner. iOS smartphones and Android devices aren’t supported at this time.
  • Check that your scanner is fully charged.
  • Make sure that the scanner is paired to your iPad and not to another device.
  • Check that Bluetooth is turned on within your iPad settings. If enabled, turn it off and back on.
  • Ensure your devices OS and the Square app are up to date.

You can also factory reset your Bluetooth barcode scanner. To do so:

  1. Turn on the barcode scanner.
  2. Press and hold the trigger button while pressing the power button. After 15 seconds, the scanner will beep.
  3. Release the trigger button. The scanner will beep 5 times and power off.
  4. Turn the scanner back on and scan the barcode below:

Hard reset barcode for Socket Mobile 7ci scanner

Troubleshoot USB Barcode Scanners

  • Check the USB connections of your barcode scanner by unplugging it from the Android device and plugging it back in.