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Accessibility on Square Register

Square Register has options available to help you accommodate the needs of any visually-impaired customers.

Tactile PIN Guide

Your Square Register comes with an accessory for your customer display. The Tactile PIN guide for Square Register adds a layer of physical keys to the Register’s customer display screen, enabling accessibility for visually-impaired customers.

To make sure every customer is welcome at your business, please keep your Tactile PIN Guide near your Register so you can grab it whenever it’s needed.

There are two ways to apply the Tactile PIN Guide, depending on whether your customer display is docked or undocked.

How to Use the Tactile PIN Guide

  1. Remove the blue protective film. This will enable the Tactile PIN Guide to properly adhere to the customer display of your Square Register.

  2. Enable accessibility mode. Once the PIN screen is shown, enable accessibility mode by tapping the accessibility icon in the top right corner. Once enabled, instructions will appear on the Register screen which will help you guide the customer through how to use the Tactile PIN Guide.

    Note: Play instructions through the Square Register audio, or help your customer plug in their own headphones. If your customer would like to use their headphones, ensure they insert them into the headphone jack on the customer display before tapping Accessibility Mode. You can also replay, skip or exit these instructions from the customer display. Interaction with the PIN screen is not affected by headphones being used.

  3. Place the PIN accessory on your customer display. Once the customer has finished reviewing the instructions, the PIN screen will appear on the customer display again. Place the Tactile PIN Guide at the top of the customer display, aligning the guide with the edges of the illuminated touch screen and the accessory keys over the corresponding buttons on the customer display. The Tactile PIN Guide will adhere best when the customer display screen and Tactile PIN guide is clean.

    Apply light pressure to the corners and edges of the guide to ensure the it adheres to the customer display screen, otherwise the Tactile PIN Guide may slip from the customer display. Be careful not to press any button while you apply the guide; if a number is accidentally entered, use the ‘delete’ key to erase it or allow your customer to do so. Please note that the customer display may beep when the Tactile PIN Guide is applied.

    If you’re having trouble getting the guide to stick, you can try rinsing it with cool water and drying with a lint-free cloth.

Note: With the customer display in the docked position, the bottom edge of the guide should be nearest to the card slot. If your customer display is undocked from Register, the top edge of the Tactile PIN guide should be nearest to the card slot.

  1. Complete the transaction. When the customer enters their PIN, your Register will beep to indicate that a number has been successfully entered. Once the customer has entered their PIN and the transaction is complete, prompt the customer to remove their card from the slot.

  2. Remove the Tactile PIN Guide. After each transaction where you use the Tactile PIN Guide, gently remove the accessory from the customer display to return your customer display to normal use.

Storing and Cleaning Your Tactile PIN Guide

Your PIN Guide comes with a Velcro loop, so that you can easily attach the Tactile PIN Guide to the power cable of your Square Register for quick access. We recommend storing your Tactile PIN Guide near your Register to ensure that every customer is welcome at your business at all times.

If you need to clean your PIN Guide, simply use water and an alcoholic solution with a lint-free cloth (such as a glasses cleaning cloth) to wipe away any dust or residue from the back of the guide.

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