Square Customer Engagement and Social Media
With Square Marketing, you can send promotional rewards that your customers can share with family and friends and build your online presence using existing social media platforms.
Share Promotions via Social Media
Here’s how to send vouchers that your customers can share on Facebook:
Visit Marketing in your online Square Dashboard > click Create Campaign.
Customise the content and design of your marketing.
From Audience click Link Facebook Account > Approve on Facebook.
From Facebook, click Okay to accept all permissions.
From your online Square Dashboard, select the Facebook groups you’d like to include in your promotion > click Send Email.
This extends the reach of your promotions, and brings your business before an even wider audience.
Note: At this time you can’t set a cap on the number of voucher redemptions.
Build Up Your Facebook Presence
The Build up your Facebook presence campaign automatically asks certain customers to visit your Facebook page. It goes to any customers who are regulars at your business or have left you positive feedback through Square receipts. To get started:
Visit Marketing in your online Square Dashboard > click Create Campaign.
Choose Build up your Facebook presence for the campaign objective.
Personalise the email message > click Continue.
Customise your audience > click Continue
Click Send Now or schedule your campaign for a later date.
Cancel Square Marketing Campaigns
You can cancel any automated marketing campaigns and blast campaigns with a voucher at any time. Update, Event Invitation and Product Announcement blast campaigns can’t be cancelled.
To cancel a campaign:
Visit Marketing in your online Square Dashboard.
Select the Active campaign you’d like to cancel > click Cancel.
Select whether you’d like to still honour unredeemed vouchers, or cancel and invalidate them.
Click Cancel Campaign.