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Gift Cards FAQ

Seller Community: Ask questions, get answers, and see how other sellers are using Square gift cards.

Find answers to commonly asked questions about Square gift cards. You can also watch a video tutorial below for additional information.

How much do gift cards from Square cost?

Gift card prices vary based on the amount purchased. Note: There are no monthly subscription or activation fees to use gift cards with Square. Square’s payment processing fees will apply for gift cards purchased with credit or debit cards. Learn more about gift card pricing.

How do I check the status of my gift card order?

Contact Plastic Card Services via email with any questions about your order, or give them a call directly at 01625 504006.

How do I load money onto my gift cards and sell them to customers?

Learn how to [set up your gift cards and start selling here!

When am I paid for gift card sales?

You’ll receive the funds from the sale of a gift card when it is loaded and sold, according to your transfer schedule. You won’t receive a transfer for purchases made with a gift card, as it’s deducting prepaid credit that was paid when the gift card was purchased.

Are Square’s fees applied to a sale when my customer pays with a gift card?

No. Much like a cash or other tender payment, no additional fees will be applied to transactions completed with a gift card issued from Square — only the payment total will be deducted from the gift card balance.

Can my gift cards be used at all of my business locations with Square?

Yes. If you use multiple locations with Square, your gift cards can be issued and redeemed at any location. Note however that if you have multiple business locations and do not manage your locations through a single Square account, you must separately order gift cards for each business location where you wish to issue and redeem gift cards and print that business location on your gift cards.

How do I check the balance of a gift card?

Visit your Square app and then follow these steps to check the balance. You can also add a link to your website so your customers can check their gift card balance online. Create the link from your Gift Card Dashboard.

Can my gift cards be recycled or reused?

Because your gift cards can’t be registered by customers, they can be reused once the balance reaches zero. You can add additional money or manually clear a gift card balance anytime.

Is a gift card’s balance cleared if refunded?

No. When refunding a gift card payment, be sure to also clear the balance of the physical gift card from the app. If the gift card is not present during the refund, you can locate the gift card’s transaction history from your online Square Dashboard to clear its balance. Clearing the balance will deactivate and void the gift card. You’re then able to re-use the card for a future customer, or recycle it if you’d no longer like to keep it.

Can I sell and load physical gift cards on Square Online?

Not at this time. However, you can sell digital eGift Cards from your Square Online site.

Can my customers use their gift cards to pay Invoices?

Yes, your customer can use a gift card from your business to fully or partially pay their invoice. If the balance on their gift card does not fully cover the amount owed on the invoice, then your customer can split the payment between their gift card and a credit card.

Can customers use Invoices to make gift card purchases?

No, gift cards cannot be purchased with an invoice currently.

Can customers use my gift cards to pay for online orders?

Yes, you can accept gift cards for orders placed through Square Online. Your customers will have the option to enter the gift card number during checkout. Note: Gift Cards can only be redeemed from Square Online. There currently isn’t a way to redeem a gift card from 3rd-Party eCommerce integrations.

Can I issue promotional gift cards?

No, there isn’t a promotional feature for issuing gift cards, but you can apply a discount to a gift card sale.

Can I sell a discounted gift card?

Yes — when a customer purchases a gift card, you can apply a discount to the sale. For example, if your customer purchases a £20 gift card and you’d like to discount the total sale by £5, apply a £5 discount. Your customer will receive a £20 gift card and will have paid £15.

Do gift cards expire?

No, gift cards from Square don’t expire.