Troubleshoot Uber Eats integration with Square
Square’s new integration with Uber Eats provides a more streamlined and user-friendly experience than previous integrations. We strongly recommend migrating to the new integration for the newest features, best performance and troubleshooting support provided by Square. If you are on the older integration, you must contact Uber Eats for troubleshooting assistance.
If you are not sure which integration you have, you can check by logging on to your Square Dashboard.
On your Square Dashboard, navigate to Account and Settings > Online channels. If you see Uber Eats, you are on the newest version of the integration.
On your Square Dashboard, navigate to Account & Settings > App integrations. If you see Uber Eats, you are on the older integration and need to switch to the newer version. Learn how to set up Uber Eats integration with Square.
Troubleshoot setup and onboarding
If you encounter an issue during the set up process for your Uber Eats integration, check the following:
Uber Eats requires you to have an account with them prior to connecting your Square account through the integration.
Make sure you have at least one menu created in your Square account.
Troubleshoot missing items
If items are missing and not appearing on your Uber Eats menu, check the following:
On your Square Dashboard, navigate to Items and Orders > Menu. If the item is not listed in the menu, click Add. If the item is in the menu, click it to open the Edit item page and check the following:
Check the available stock.
Click Locations and ensure the location that is assigned to the Uber Eats integration is selected.
Under Where it’s sold, ensure Uber Eats is enabled.
Under Fulfilment, select Online fulfilment methods > Edit and ensure Pickup and Local delivery are selected.
Click Save.
If multiple items are missing and need to be updated, you can update items in bulk.
On Square Dashboard, go to Item library.
Click the tick boxes next to the items’ names, or click the top box to select all items.
In the bottom-right-hand corner, click Actions and select the action you need: Update site visibility, Update channels or Update fulfilment methods.
Confirm your change.
Troubleshoot missing menus
If your menu is not displaying on your Uber Eats store, check the following:
On your Square Dashboard, navigate to Items and Orders > Menu.
Select the menu that is missing and click the three dots next to the menu’s name > Edit menu.
Click Locations > Edit to check the menu’s availability. Make sure it is assigned to the location that is linked to your Uber Eats integration.
Click Done > Save.
Troubleshoot the appearance of your menu on Uber Eats
There may be some differences in the appearance of your Square menu on Uber Eats. The majority of these differences are normal and do not require troubleshooting. Below is a list of differences between the three platforms and a short explanation.
Item description: The text that describes menu items will be different across platforms. Uber Eats does not support bold, italics and underlined text. Line breaks or spaces between lines are not supported, which may cause your item description to appear as one large paragraph.
Sorting order: The order in which items and item modifiers are listed are different from how they appear in Square. Uber Eats has its own sorting algorithm for items inside a category that are ranked based on popularity and order volume. Item modifiers that are required to add an item to the basket are placed at the top.
Subcategories: Uber Eats does not support nested subcategories so any nested subcategory will be flattened.
Manage your Uber Eats account
Although Uber Eats integrates with Square, their account-specific features and services are managed by them directly. If you contact Uber Eats Support, make sure you receive a support ticket number that can be shared with Square Support.
For Uber Eats-specific questions relating to:
Refunds
Uber Eats account billing and fees
Uber Eats marketplace facilitator taxes
Customer contact information
Promotions and customisations for your Uber Eats store
Please browse the Uber Eats Help Centre or contact the Uber Eats Support team.