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Return Hardware Purchased from Square

Square offers a 30-day, risk-free return policy on all hardware purchased from Square Shop.

To return your hardware:

  1. Locate your Order ID number on your original order confirmation email. This number will emulate the following: GB-123456789.

  2. Complete the return form.

  3. Include all cords, original packaging and the original packing slip with your return.

  4. Upon receiving your return, Square will refund your payment card after confirming that all hardware is included. Refunds will be issued to the original purchasing card within seven working days.

Square products purchased through third-party retailers must be returned in accordance with the respective return and refund policy of the retailer.

Create Returns Labels

To create or print a returns label, follow the instructions in the section above. Once you have completed the return form, an electronic returns label will be generated and can be saved to or printed from your personal computer.

Exchange Hardware

We are currently unable to offer hardware exchanges (unless filing a warranty claim). If you wish to swap a device you ordered for something different, process a return for what you have received (once you are within 30 days of original purchase), and separately order your preferred item(s) in Square Shop .

Cancel Order

Unfortunately, we are unable to cancel a hardware order once it is processed by our warehouse. If you have placed an order within the last 60 minutes, please contact usand we can try to get it cancelled for you. Otherwise, you can return your order once delivered.

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