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Products to Help You Take Payments during COVID-19

We understand that this can be a challenging time for your business and we are here to assist. Square has turned to our manufacturing and supplier partners and researched various third-party products that can help you accept payments or prepare your business to reopen. Note that these products are not intended for medical use or for the cure, mitigation, treatment or prevention of disease. Please also note that Square has not tested these products and you should therefore exercise your own judgement when purchasing products for your specific purposes. For additional information on how to prepare your business during COVID-19, please see the UK Government’s website for business and workplaces.

Accepting payments at the counter

The below products can help you maintain your business operations while minimising contact between employees and customers.

Consider using a product like the Portable Countertop Sneeze and Cough Guard to act as a visible barrier during face-to-face transactions. The single-panel countertop shield has a window opening, allowing Square card readers to pass through and sit on both sides of the shield. You can even scan barcodes at checkout through the clear plexiglass.

According to a Mastercard global consumer study, nearly 8 in 10 respondents mentioned that they use contactless payments, with 79% of respondents worldwide say they are now using contactless payments, citing safety and cleanliness as key drivers. Encourage your customers to pay with Apple Pay, Google Pay or a contactless card. Square Reader, Square Stand, and Square Terminal all accept contactless payments. As customers look to avoid touching surfaces, you can also adjust your receipt settings. Click here to learn more.

There are more ways you can prevent employees and customers from directly touching Square hardware, tablets or phone screens when completing transactions. Consider products such as disposable gloves, which can be changed frequently, or stylus pens, which can also prevent employees from touching the screen directly. If you have a business with multiple employees or want to offer the stylus to customers, consider the stylus multipack to avoid cross-sharing and clean periodically with a disinfectant.

The UK Government has advised that wearing a face covering may be beneficial as a precautionary measure. A cloth face covering should cover your mouth and nose while allowing you to breathe comfortably. It can be as simple as a scarf or bandana that ties behind the head. Be sure to wash your hands before putting on a face covering and after taking it off after use. Want to make your own? Reference GOV.UK’s guidance for how to wear and make a cloth face covering.

Accepting payments from a distance

While social distancing, it is recommended to stay 2 metres away from others whenever possible. We’ve rounded up the below products to help you and your employees complete transactions while distanced from your customers.

With Square hardware you can ring up the transaction in a separate area from where your buyer touches or inserts their card. If you have Square Reader or Square Stand, connect your Square Reader from a distance using Bluetooth connectivity. You can also use a USB extension cable, like this 3 metre one, to keep your Square Reader plugged in and connected away from your Square Stand, phone or tablet. You can also consider using an extendable stick to allow your buyers to complete the payment from a distance or for curbside payments. We’ve seen some of you doing this already, using sticks like this, which can be used to hold a Square Reader, or standard camera mounts like this mount and tripods like this one, to secure your Square Terminal. Square Terminal has a standard 1/4”-20 UNC screw on the bottom. Each of these options extends at least 2 metres.

You can extend your Wi-Fi range to set up a temporary checkout away from your normal counter. The Google Nest Wi-Fi Router or eero Wi-Fi router will help keep your Square hardware connected with fast, reliable Wi-Fi, even at longer ranges.

You can also create a Wi-Fi signal anywhere using mobile data with either a mobile hotspot device like this one or by turning your mobile phone or tablet into a mobile hotspot.

Disinfecting & Cleaning

You can use the below products to clean and disinfect frequently touched surfaces, like your Square Hardware. Follow the instructions on the product for effective use.

Use a 70% isopropyl alcohol wipe, or these cleaning wipes which are intended for electronic screens. Be sure to gently wipe the surface and avoid getting moisture in any opening as repeated use may impact Square Hardware over time. For a non-liquid solution, you can also consider using UV-C LED technology to kill bacteria and germs, such as the HoMedics UV-Clean Portable Sanitiser.

Products listed are not intended for medical use or for the cure, mitigation, treatment or prevention of disease.

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