Reader Connection Troubleshooting

If you are having trouble connecting your reader to your mobile or tablet device, please try the following steps:

• Reset the reader by holding the power button down for 20 seconds, until you see the red lights.

• Forget the reader from the bluetooth settings of your device.

• Turn your bluetooth off and on again.

• Make sure you have the most up to date iOS or Android version, as well as the most up to date version of your Square app.