System updates

We’re experiencing issues that may affect your Square services. We’ll continue to update our status page with more information.

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Reader Connection Troubleshooting

If you are having trouble connecting your reader to your mobile or tablet device, please try the following steps:

  • Reset the reader by holding the power button down for 20 seconds, until you see the red lights.

  • Forget the reader from the bluetooth settings of your device.

  • Turn your bluetooth off and on again.

  • Make sure you have the most up to date iOS or Android version, as well as the most up to date version of your Square app.